Our Fortune 500 Fintech client is seeking a Data Entry Specialist for their banking client accounts! The ideal candidate will have excellent oral and written communication skills, combined with a passion for process improvement. Successful associates are self-motivated, possess strong decision-making ability and are comfortable researching and solving problems across multiple areas and systems. You must be able to work autonomously and with others to resolve issues.
This is a remote position, but the candidates MUST be local to Richmond, VA.
- Execute account setups and modification for new and existing clients received from multiple requesters, and multiple intake channels; ensuring Execution = Intent
- Complete real-time peer Quality Checks to ensure updates are accurate
- Communicate results of Quality Checks and follows through on any remediation as needed
- Ad hoc projects and data requests as needed by the business
- Support the development and maintenance of business process documentation, including process flows, procedures and other documents
- Partnering across other business areas to drive improvements and resolve issues
- Collaborating within the team and across teams
- Documenting data and information and using analytics and reporting to provide transparency to decision makers
- Tracking and assisting to resolve process breakdowns
- Understanding customer's needs of the process and highlighting process improvements
Will also have:
- Excellent organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to work autonomously – be self-sufficient and a self-starter
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 years experience in Customer Service
- At least 1 year of Commercial Card experience
- Case Management experience in Salesforce preferred
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.