Interested in climbing aboard with the Syfan Team? Job Posting Title Turbo Service Solutions Support Job Description Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Turbo Service Solutions Support. In this role, you will be a key contributor to the effective utilization of our Service Relationship Management (SRM) system, ensuring smooth service operations and customer satisfaction. The ideal candidate will have a strong understanding of SRM processes, excellent communication skills, and a proactive approach to problem-solving. Essential Duties:
- Effectively use the SRM System to manage and coordinate service-related activities
- Collaborate with cross-functional teams to input and retrieve relevant data from the SRM system
- Ensure adherence to the SRM best practices and process workflows
- Accurately input and update service-related information into the SRM System
- Monitor and maintain data integrity by identifying and resolving discrepancies
- Collaborate with team members to ensure completeness and accuracy of service records
- Acts as a liaison between service teams, utilizing the SRM system to facilitate communication
- Collaborate with stakeholders to understand their SRM system needs and provide user support as necessary
- Communicate effectively with team members to streamline service processes
- Participate in training sessions to enhance proficiency in using the SRM system
- Assist in onboarding new team members by sharing insignts and best practices for SRM system usage
- Contribute to the development of user documentation and training materials
- Provide feedback on SRM system functionality and recommend improvements.
- Collaborate with IT team and administrators to implement enhancements or customizations
- Stay informed about updates and new features in SRM technology
- Address and resolve user issues related to the SRM system promptly
- Work collaboratively with the IT Support Team to escalate and resolve technical challenges
- Contribute to a positive user experience by providing timely end effective support.
- Completes other duties as assigned
Experience and Skills: - Required: Proven experience as a user of SRM systems or similar service management platforms
- Excellent communication and interpersonal skills
- Detail oriented with a commitment to data accuracy
- Ability to work collaboratively in a team environment
- Previous experience in a customer service or service operations role
- Basic understanding of business intelligence and reporting tools.
Education Requirements: - Required: High school diploma / GED or equivalent.
- Additional education or certification in a related field is a plus
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.
Position Type/Expected Hours of Work This position has an assigned work shift of 8:00-5:00
EEO Statement Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.
Introductory Period: Progress reports at 30 and 60 days with a review by management at 90 days. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)