About the Role Impact you will make The Data Support Analyst fills a critical role ensuring the smooth flow of data between FinThrive and customer data systems. By streamlining data collection, validation, andintegration, data intake analysts enable automation. This leads to improved productivity, reduced manual effort, and increased customer value. Leverage Data analytics expertise to drive product improvement ideas, help troubleshoot issues and monitor performance. What you will do
- Monitor and report data issues
- Work directly with customers and internal teams to resolve all data related problems
- Support the process by mapping file inputs to their destination
- Verify data mapping, loading, and data completeness
- Perform data analysis, profiling, discovery, assessment, and validation using off-the-shelf as well as internal tools
- Work closely with product and development teams to recommend improvements that will reduce support cost and enhance customer experience
- Maintain/Build dashboards to monitor performance What you will bring
- Bachelor's degree
- 2+ years' experience with Data Analysis
- Strong Excel skills and data analysis skills
- Strong SQL Skills
- Strong Tableau and PowerBI skills
- Creativity and analytical aptitude with the ability to understand complex business practices
- Strong written and verbal skills, including the ability to communicate technical topics to non-technical audiences
- Ability to organize, prioritize, and manage multiple projects in a fast-paced, cross-functional environment with minimal supervision
- Travel required: Minimal (a couple of times a year) What we would like to see
- Experience with process diagram and flowchart (MS Visio, Draw IO, etc.)
- 1+ years' experience in Healthcare Revenue Cycle Management
- 1+ years' experience with SaaS based company About FinThrive FinThrive is advancing the healthcare economy. For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive. Award-winning Culture of Customer-centricity and Reliability At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at Our Perks and Benefits FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits. FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations Physical Demands The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Statement of EEO FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process. FinThrive Privacy Notice for California Resident Job Candidates Know Your Rights Pay Transparency Notice FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO finthrive.com - FinThrive Careers - FinThrive Benefits & Perks - Physical Demands