Location: Los Angeles,CA, USA
Helping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org .Corporate - CONTINUOUS QUALITY IMPROVEMENTServing those who serve others. The Continuous Quality Improvement (CQI) Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals. The CQI Department strives to ensure that all VOALA programs are “audit-ready”.Validates data entered into all databases and HMIS from multiple program locations through spot checks and regular audits to assure accuracy of data. Performs data entry to correct identified errors, and when program staff not available.Oversees Data Quality Specialists and program staff efforts to ensure all database entries are consistent with hardcopy records and other logs.Ensures HMIS data is uploaded to funder's database monthly/as required.Coordinates with program staff to ensure HMIS intake requirements are met.Subject matter expert on HMIS and databases, trains program staff on database and answers questions relating to the system, oversees professional development of Data Quality Specialists. Attends professional conferences and regular meetings with database contractors.Coordinates with funder any database updates and reporting requirements.Supports any technical and reporting issues related to HMIS system.Assists with internal and program funder audits and monitoring visits.Conducts program performance analysis from HMIS and other relevant database, creates graphic reports and recommendations to Program Manager for continuous improvement efforts.Other duties as may be required to support program with database and information system expertise.QualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.EDUCATION:HS Graduate or Equivalent (GED).EXPERIENCE:3-year experience operating/maintaining database.PREFERRED QUALIFICATIONS:Bachelor's Degree.Familiarity with HMIS, Adsystech, and/or Clarity programs.Experience working with veterans, people in recovery and/or homelessness individuals.Bilingual preferred (English and Spanish).#J-18808-Ljbffr