Must be local of Richmond VA or Dallas TX:
We are seeking an experienced Database Operations Manager to lead and oversee a team responsible for the reliable operation of mission-critical production database environments. The ideal candidate will have at least 5 years of hands-on experience in monitoring, triaging, and resolving complex database issues and a proven track record in managing operations teams. This role involves managing both onshore and offshore team members and ensuring the seamless support of L1/L2 database operations for SQL Server, Sybase, and Oracle systems.
Key Responsibilities:
Team Management:
- Lead and manage a team of database support professionals across onshore and offshore locations.
- Coordinate on-call rotations to ensure 24/7 support coverage.
- Develop and mentor team members, driving operational excellence and professional growth.
Database Operations:
- Monitor, triage, and resolve mission-critical production database issues.
- Ensure high availability, reliability, and performance of database environments.
- Manage database incident resolution, escalating issues as necessary while maintaining service level agreements (SLAs).
Operational Maturity:
- Drive operational process improvements and standardization across the database team.
- Develop and maintain documentation, including runbooks, operational guides, and escalation procedures.
- Collaborate with cross-functional teams to proactively identify and mitigate risks.
Incident and Outage Management:
- Serve as the point of contact during major outages and escalated incidents.
- Ensure resource availability during high-impact issues and facilitate timely resolution.
- Conduct post-incident reviews to identify root causes and drive preventive measures.
Technical Expertise:
- Provide guidance and hands-on expertise in database technologies, particularly SQL Server, Sybase, and Oracle (experience with at least two is required).
- Stay updated on emerging database technologies and trends to enhance operational capabilities.
Required Qualifications:
- Minimum 5 years of experience supporting database operations in an enterprise production environment.
- Hands-on expertise in at least two of the following: SQL Server, Sybase, and Oracle.
- Experience managing database operations teams, including onshore and offshore resources.
- Strong troubleshooting skills for diagnosing and resolving complex database issues.
- Excellent organizational and communication skills, with the ability to effectively manage priorities and stakeholders.
- Proven ability to manage incidents, escalations, and outages in a high-pressure environment.
Preferred Qualifications:
- Familiarity with ITIL or other IT service management frameworks.
- Experience with automation and monitoring tools for database environments.
- Knowledge of cloud database platforms or migrations is a plus.