Overview Penguin Solutions is looking for a Datacenter Technician looking to apply their technical skills in a fast-paced and complex environment. A strong working knowledge of server hardware and datacenter infrastructure is essential to this role. This position will work to resolve and diagnose compute issues at scale, escalate issues, and work with remote engineering teams. Additionally, this role will support rack lifecycle processes with a focus on helping build out and support cloud scale compute and storage environments. Solid communication, adaptability, and flexibility are a requirement for this role.
Responsibilities - Monitoring and performing on-going maintenance on servers and network equipment, including hardware troubleshooting and replacement of hardware components.
- Running complex hardware diagnostics and replacing failing parts in alignment with service level agreements.
- Collaborating with software and network engineering teams on overall high-performance computing cluster health.
- Works within the client ticketing system for all hardware related high performance computing cluster observations.
- Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
- Providing technical support to staff and customers, as well as responding to the server and network hardware issues.
- Maintaining, creating, and updating documentation where needed; looking for gaps in procedures and contributing to run books and guides.
- Troubleshooting system issues through logs and tooling and diagnosing rack issues.
- Providing support with root cause analysis and continued improvement.
- Coordinating with logistics / inventory management teams for hardware removal of components from the high-performance computing cluster.
Qualifications - 5+ years of experience as a data center technician or similar role.
- CompTIA Server+, CompTIA Network+, or RHCSA recommended.
- Familiarity with ERAD and compliance standards preferred.
- Technical Skills:
- Hardware knowledge: In-depth understanding of server hardware, including components and troubleshooting.
- Linux/Unix: Proficiency in Linux/Unix operating systems, including command-line interfaces and scripting.
- Networking fundamentals: Understanding of networking concepts, including TCP/IP, DNS, and DHCP.
- Scripting languages: Familiarity with scripting languages such as Python, Bash, or Perl.
- Troubleshooting and Repair:
- Troubleshooting methodologies: Ability to apply structured troubleshooting methodologies to resolve complex issues.
- Repair techniques: Knowledge of repair techniques for server hardware, including component replacement and upgrade procedures.
- Root cause analysis: Ability to identify root causes of issues and implement corrective actions.
- Physical Requirements: Must be able to lift and move equipment weighing 50 pounds or more, as required by this role.
- Communication and Collaboration:
- Effective communication: Strong written and verbal communication skills, with ability to articulate technical information to non-technical stakeholders.
- Collaboration: Ability to work effectively with cross-functional teams, including engineering, operations, and management.
- Documentation: Strong documentation skills, with ability to create and maintain technical documents and knowledge bases.
Location This is an onsite position located in Henrico, VA.
Travel As necessary.
Compensation & Benefits The base pay range that the Company reasonably expects to pay for this position in Henrico, VA is $30 - $35 per hour; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.
Diversity and Inclusion Statement We are committed to creating a diverse environment that embraces differences and fosters inclusion.
Equal Opportunity Statement We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.