Our client offers an exciting opportunity for an Operations Technician in their systems division. This role is integral to the overall operations team, providing day-to-day technical and operational support at the client's site.
Responsibilities
- Operate within a highly complex communications network, ensuring 99.99% system uptime with zero defects as a key team member.
- Engage in system monitoring, routine preventive maintenance, customer issue tracking, and network problem resolution for all networking aspects essential to backend systems.
- Handle system administration, network monitoring/management, new buildouts, network changes/maintenance, IP and system infrastructure upkeep.
- Diagnose technical problems, identify root causes, and develop procedural and technical recommendations for improvement.
- Plan and manage the implementation of new products into the production environment.
- Monitor system limitations to optimize capacity and efficiency.
- Conduct equipment-level capacity planning and network performance activities.
- Maintain inventory and configuration management records, including software releases, patches, and hardware changes.
- Ensure compliance with Data Center Standards, Service Management Quality Program, and ITIL standards.
- Manage escalation and emergency response requests in a 24/7/365 environment, with occasional work during maintenance windows outside of normal working hours.
- Oversee power, HVAC, fire detection/suppression, and local security and monitoring systems.
- Proactively identify issues, create tickets to capture all details accurately, follow documented escalation procedures, use the notification system to communicate issues to customer service and upper management, and troubleshoot events promptly.
- Adapt to evolving responsibilities and duties, emphasizing communication, flexibility, and adaptability.
Basic Requirements:
- Must be a U.S. Person (e.g., U.S. citizen, lawful permanent resident, U.S. National, as position requires access to U.S. export restricted materials)
- AA degree, electronics school certification, or equivalent military training and experience.
- 2+ years of experience as a technician in SATCOM/Terrestrial environment with LAN/WAN industry standards, working knowledge of TCP/IP, and Ethernet configuration and functionality desirable.
Preferred Qualifications:
- Industry certifications are a plus (Microsoft, Linux, VMware, Cisco, CompTIA, and ITIL).
- Working knowledge of Unix/Linux systems desirable.
- Flexible to work varying shifts (1st, 2nd, 3rd, or a mixed) in a high stress environment.
- Must be able to change priorities quickly and multi-tasking is expected.
- Basic electronics troubleshooting skills desirable (ability to use and interpret readings from a range of test equipment including spectrum analyzer, oscilloscope, protocol analyzer, power meter, Fiber test sets, etc.).
- Candidates must have excellent problem-solving, customer relations, conflict resolution, and written and oral communication skills.
- Knowledge of satellite technology and terrestrial technology (i.e. DSL, WIFI, Cable)
- Experience with Cisco, HNS, CATV/IPTV and other Telco and IP protocol core network and equipment
- Candidates must be highly self-motivated and independent, and comfortable working with others in a distributed environment.
Essential Qualifications:
- Candidate must be able to do the following with or without reasonable accommodation:
- Climb ladders to heights of up to 20 feet.
- Work with hands and arms above their head for an extended period of time.
- Carry equipment up to 50 pounds.
- Be able to work repetitive tasks like installing/deinstalling cables/equipment.
- Have the dexterity to terminate various types of cabling (i.e. CAT6/6A, coaxial cable, fiber cable) with precision.
- Work in a 24x7x365 work environment.