Location: Tampa,FL, USA
Job Title
Datadog - Business Observability SME
Experience Required
Experience in administrating Datadog Tools using various modules like APM, Errors, Logs, Digital Experience to monitor Enterprise Services.
Experience in integrating with other systems like MuleSoft, Salesforce, Confluent Kafka, Azure etc.
Expertise in reviewing error logs and correlating it to various architectural components and services, at times correcting the log formats for better troubleshooting.
Ability to come up with solutions to monitor new applications / services
Prior experience on Reporting, Dashboard and Analytics, API backend calls from Datadog for custom metric ingestion.
Roles & Responsibilities
Experience with, and ability to utilize monitoring tools for Custom metrics
Conduct meetings
Ability to collaborate closely with stakeholders like business, development, and ops teams
Able to exhibit tendencies to be self-starting and not wait for signals; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
Able to use required software applications like Microsoft office suite to produce reports, presentations, and complex spreadsheets
Support day-to-day operational tasks including management of accounts, handling incident and service request tickets, priority incident resolution
Joining MI / collaboration Calls
Experience in documentation / Creating & Reviewing SOPs
Create and manage architectural diagrams for various critical networks
Create custom scripts to automate support processes wherever applicable
Monitoring of Enterprise network, Applications
Fine tuning of alerts and reduce noise
Develop a monitoring solution for components which are not being monitored
Good knowledge and Hands-on experience in Scripting like Python, PowerShell etc
Willingness to solve complicated monitoring challenges and see projects through to completion
Team-oriented attitude to help other colleagues with technical problems, knowledge sharing/mentoring
In case of urgent requirement ready to work / support 24x7 Rotational Shift.
Good exposure to REST API and other Tools Integration
Good Knowledge about IT IS and ITSM practices
Generic Managerial Skills
Ability to manage time and effectively prioritize multiple projects at the same time.
A willingness to solve complicated monitoring challenges and implement the best feasible solution.
Team-oriented attitude to help and guide colleagues with technical problems, process gaps etc.
Critical thinking/analytic problem-solving skills
Ability to effectively communicate technical issues and resolutions with clients
Work Location (State, City and Zip)
Clearwater, FL
Base salary range
Salary Range -$100,000-$120,000 a year