Day One Cell Center Advocate
: Job Details :

Day One Call Center Advocate (Part-Time)Our Mission: Cornerstones continuum of service helps to create communities where individuals and families are safe, and children thrive. We advocate, educate and lead the way to social change.Summary of CornerstoneCornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington and Minneapolis. Learn more at . Diversity and Inclusion: We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply. Salary range: $19.00-$21.65 an hourThis is a unionized positionHours/ Scheduling: Every other weekend, Saturday and Sunday 7:00am -3:00pmJob Summary:The Cornerstone Day One Call Center (CC) Hotline Advocate position is responsible to provide trauma informed, survivor-centered, and culturally responsive services for victims/survivors (v/s) of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime. The Advocate responds to v/s and those supporting them via phone, text, email, or chat messaging through the 24/7 Day One Crisis Line, General Crime Victim Support Line and Minneapolis Hotline. Limited in-person support, advocacy, information, and referral is provided. This is an essential position within the Day One Network and utilizes the innovative practices of relationships, process, and technology to provide immediate and low-barrier access for v/s.Experience/Qualifications Bachelors degree in psychology, social work, or human service-related field or comparable combination of career and life experiences. One or more years of experience providing direct crisis response services in a trauma-informed setting. Understanding of trauma-informed, survivor-centered, and culturally responsive care practices. Broad knowledge of resources, human services, and other systems which interface with victims of a crime with an emphasis on serving diverse, marginalized and/or underrepresented populations. General understanding of crime victims rights, civil remedies, and the criminal justice systems with the understanding additional training will be provided.Essential Functions:

• Maintains professional and confidential trauma informed, survivor-centered and culturally responsive support, advocacy, information, and safety planning for v/s through phone, chat, text, and email.
• Assesses with contacts/participants what they are currently seeking for services providing support, advocacy, and referrals through the Day One system, 211, community and system agencies, and other resources.
• Sustains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.
• Works as a team with other Call Center Advocates, all CAS program staff, and supervisors/managers to ensure all seamless referrals and information is up-to-date and accurate.
• Assists walk-in participants with support, information, and referral as the need arise

Visit our career page at: Cornerstone Benefits:Health care, paid time off, 12 paid holidays which includes employee birthday, retirement savings with up to 4% match after 1-year, Free Vision Coverage for employees Free Virtual Mental health Coverage for all employees and their immediate family, Free Virtual Medical Care for employees band their immediate family with enrollment in anyone of our medical plans basic life insurance free to employees, long term disability free to employees, and paid parental leave after 1 year. EEO Statement:Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

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