Location: Andover,KS, USA
**DaySpring Customer Service Representative (part-time, afternoon shift)**
**Location:** Siloam Springs, AR, US, 72761 DaySpring, a subsidiary of Hallmark Cards, is a leading marketer and distributor of Christian products and gifts. DaySpring products are sold in Christian retail stores, mass market and internet retailers, card and gift stores, and other outlets in the United States and 60 countries worldwide. Through Mary & Martha, DaySprings Direct to Sales company, we offer independent consultants an opportunity to build a business, build others and live out their faith. Based in Siloam Springs, Arkansas, DaySpring employs over 260, offers more than 6,000 products, and touches more than one billion people annually. Our vision: We want to see every person experience and express the life-changing message of Gods love.
**DEPARTMENTAL DESCRIPTION**
DaySpring is known throughout the Industry as having the Best Customer Service. It plays a vital role within the company and helps set us apart from other companies. Customer Service is part of the larger Retail Sales Division. In addition, this department provides Customer Service for the Ecommerce Division of DaySpring.
**RESPONSIBILITIES**
Answer customer phone calls for Retail Sales and Ecommerce.
Answer customer emails for Retail Sales and Ecommerce.
Work closely with each customer - general information as requested, PO issues, damages, and orders.
Work across cross-departmentally for solutions for customer needs.
Perform all other related duties as required or assigned.
ADDITIONAL INFORMATION: This part time position is scheduled for Monday-Friday, from 1pm to 5pm, and not to exceed 28 hours per week. the Customer Service Center team includes 3 full-time reps, one part-time, and one manager.
**REQUIREMENTS**
To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB.
BASIC QUALIFICATIONS
*Candidates must have these to be considered:*
1. High school degree, GED or equivalent.
2. Physical activities- employee is continuously required to talk and hear; regularly required to sit, use hands to finger; vision abilities required by this job include close vision.
PREFERRED QUALIFICATIONS
*The ideal candidate has these attributes:*
Patience and a respectful and positive demeanor .
Basic computer skills including Microsoft office, Internet, Email, Data processing, Word and Excel.
Dependability with a strong work ethic.
Accuracy and careful attention to detail.
The capacity to multitask and think independently.
Strong verbal, written and face to face communication skills .
Solid listening skills with ability to be attentive and demonstrate empathy.
Critical thinking skills the ability to solve practical problems and deal with a variety of known variables and consistently make good decisions.
Strong time management skills.
Willingness to learn and be flexible.
In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.
**BENEFITS**
In addition to competitive salaries (and bonuses to eligible employees), our comprehensive benefits package reflects the values and culture of our company while supporting the needs of our team members.
Employee Savings Plan - 401(k) with company match
Profit Sharing Plan
Paid time off program (PTO) combining vacation, illness and other absence into a generous bank of time and 8 paid holidays
COVID-19. DaySpring puts its employee health and safety first with social distancing and daily temperature check and health questionnaire protocols in place.
DaySpring is an equal opportunity employer. Disability/Veteran. Principals only please.