Location: Norwich,NY, USA
Pay Range: $16.00 - $21.72
Responsible for analyzing and processing a significant volume of Retail Installment Contracts daily, prepared by our extensive network of dealerships, for input into our LOS and Core System. Acts as the single point of verification for all Retail Installment Contract data, and consumer application data within the Dealer Finance Department.
Education and Experience:
* Minimum requirement of a High School Diploma; Associates Degree from an Accredited Institution is preferred
* 1 to 2 years in a professional work environment required, preferably within a bank or financial institution work-setting
* Requires entry level/basic professional skills or knowledge, with the preference of 1-2 years of experience outlined
* Customer service experience preferred
Skills and Abilities:
* Basic to Intermediate PC Skills, including all Microsoft Applications (primarily Excel/Word), and strong data entry skills.
* Basic Accounting skills and firm mathematical skills.
* Ability to work efficiently and effectively within a face-paced, team-oriented environment while maintaining a high level of accuracy.
* Ability to exhibit the willingness to cooperate with internal/external business partners, resolve interpersonal conflicts quickly while maintaining a big-picture vision of oneself and the team, and portray leadership characteristics that enhance the team morale and overall value proposition of the Dealer Finance Department.
* Sustain a professional appearance, attitude/demeanor, and communication at all times.
Unique Job Characteristics and Requirements:
Some Saturday and holiday hours may be required. May require evening hours as volumes increase.
Tasks Performed:
* 60% Reviews contracts and documentation packages, including precise verification of all dealer contracts received, ensuring accuracy and completeness, in addition to adherence to applicable state laws within the Dealer Finance footprint. Precisely inputs data into our LOS from the Validation and Discounting functions, while cross-referencing Credit Application, Decision Notification, and Retail Installment Contract data. Communicates efficiently and effectively with dealerships to clear identified discrepancies conditions of approval/counteroffers, while collecting any recognized items needed to achieve same-day-funding, and communicates with internal business partners including, but not limited to, Indirect Lending Management, Dealer Relationship Managers, Operations, LDCC, Call-Center, Accounting, Verification and Scanning, and Systems Development.
* 15% Exhausts the problem inventory resolution phase on each contract, whenever possible, to contribute to the expeditious funding process, and reduce total problem inventory on a daily basis. Prepares daily General Ledger Entries in our Core System, and calculation of Dealer Reserves. Maintains logs for tracking discrepancies/problem inventory associated with dealerships. Answers inquiries from our Dealer Network, including, but not limited to, Indirect Lending Policy where applicable, Rate Sheet clarification where needed, current Dealer Finance Rate Promotions.
* 10% Data enters Roll-Its manually enters all information for auto-approved contracts meeting specific requirements. Prepares documents for loan payments and payoffs and processes Hold/Release Forms, while communicating with the applicable internal and external business partners where required.
* 10% Participates in career development initiatives to expand knowledge base of Indirect Lending, including, but not limited to, specific required bank trainings, external coursework/training opportunities, and the Junior Underwriting Program. Engages in short and long term projects varying in scope and complexity, special initiatives, etc.
* 5% Performs other duties as assigned by Management, including, but not limited to, preparation of reports that yield key statistics with regard to daily contract volume, including aggregation of new contract volume received, determination of the percent of new contracts deemed as problem inventory, and routine analysis of problem contract reports to ascertain dealership concentrations and problem type concentrations.
Physical Requirements:
* Communicate effectively with internal and/or external customers
* Stationary 75% of time or greater
* Move Objects to Maximum 10 lbs
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.