The Dealer Services Coordinator I is the initial client contact, providing excellent service and support, and collaborating with more senior team members. They assist with basic sales transactions, research client preferences, and perform basic Dealer Services duties under guidance. This role also involves educating clients on auction processes and upselling services based on client needs, while demonstrating effective prioritization skills and professionalism.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
- Build and maintain positive relationships with clients by providing excellent customer service and support, responding promptly to inquiries, and assisting with basic sales transactions.
- Collaborate with team members to foster a strong team environment and contribute to the overall success of the sales team.
- As the initial point of contact for clients, serves as the welcoming face of the organization, providing courteous assistance and directing inquiries as needed within the department.
- Acknowledges and prioritizes client needs, owning and resolving issues from start to finish.
- Gains familiarity with Dealer Services concepts, practices, and methodologies. May interact with clients (face-to-face, via phone or email) and other departments within the physical site to answer basic questions, run basic reporting, send gate passes, take payments, etc.
- Research clients' account preferences and sales history, preparing materials for more senior Dealer Services Specialists to discuss sales performance, and providing follow-up support as needed.
- With guidance from a more Senior Dealer Services Specialist, performs basic Dealer Services duties, including:
- Monitoring vehicle sales processes, communicating with lane, department managers, national commercial sales teams, and other coordinators to ensure vehicles cross the auction block or are effectively re-run on sale day.
- Communicating with clients to understand expectations, perceived issues, and bid sales.
- Reviewing vehicles in the sales lineup, locating missing vehicles and working with account representatives to ensure vehicles are ready for sale with appropriate imaging and announcements.
- Verifying vehicle inventory, identifying discrepancies, investigating root causes of discrepancies, and implementing corrective actions to maintain inventory integrity.
- Engage in personalized coaching sessions to familiarize yourself with and begin mastering our suite of tools.
- Assist clients in basic tool utilization and marketplace policies, ensuring a foundation for optimal effectiveness and satisfaction in their experience.
- May contact clients to facilitate less complex sales transactions.
- May educate clients on auction processes and look for opportunities to upsell Manheim/CAI services (Condition Reports, OVE, Simulcast, KBB ICO, Manheim Express, Dealshield, etc.) based on client needs, ensuring understanding and realistic expectations.
Minimum Requirements:
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.
- Valid driver's license required.
- Effective communication (written and spoken) and interpersonal skills required.
- Ability to work in a high performance, fast-paced team environment.
- Computer skills, including ability use Internet and MS Office.
- Ability to adapt to and work effectively within a constantly changing environment.
- Excellent customer service and problem solving skills required.
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive tasks.
- Manual dexterity.
- Automotive/technician knowledge preferred.
Compensation:Hourly base pay rate is $20.87 - $31.25/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Benefits:Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox Automotive:At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About Cox:Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!Benefits of working at Cox may include:Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer: All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.#J-18808-Ljbffr