The Dealer Success Manager supports our dealer base. They are responsible for interfacing with our dealers to build relationships, drive adoption of our platforms and our tools, and use data to recommend inventory strategies for success. They will generate new business and upsell our current customer base.
Key Responsibilities
- Build and Maintain Relationships: Foster strong, long-term relationships with active dealers through weekly calls, monthly performance reviews communication and problem solving skills, providing tailored solutions for dealer success.
- Serve as an Ambassador: Educate dealers on Lotlinx products, company, and best practices including risk inventory, channel marketing and market trends
- Customer Success Reporting: Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals.
- Retention and Churn: Assess and manage risks for each dealer to proactively prevent churn, driving retention and growing revenue.
- Product/Service Updates: Identify and prioritize updates based on dealer feedback, industry trends, market dynamics, and competitor analysis using our tools.
- New Business: Generate sales with new dealerships, increase our market penetration, and contribute revenue.
- Current Customer Growth: Meet or exceed sales goals within an assigned book of business. Independently grow an assigned book of business
Qualifications
- Bachelor's degree or equivalent experience
- 5+ years of sales experience preferred
- Experience with presentation tools, Salesforce, and Outreach
- Proven track record of sales success
- Experience in the automotive industry is required
- Existing in-market dealer relationships highly preferred
What We Are Looking For?
- Proven Relationship Management: Proven track record of managing dealer relationships; dealer principles, dealer groups
- Tech-Savvy: Ability to understand, interpret, and present data effectively using a consultative approach.
- Quick Learner: Ability to grasp new concepts quickly, maintain an open mind for change, and proactively solve problems.
- Excellent Communication: Strong communication and presentation skills, with a focus on listening for understanding and influencing outcomes.
- Client Service Excellence: Proven track record of delivering outstanding client service.
- Leadership Engagement: Expertise in interfacing with client contacts at various leadership levels.
- Technical Presentation: Ability to effectively present Lotlinx platform and technology and respond to client requirements and requests with urgency.
- Client Standards Understanding: Capacity to educate and consult with dealers and requirements related to offered products, features, and solutions.
- Internal Communication: Ability to communicate client requirements to internal teams with urgency to ensure alignment.
- High Integrity and Work Ethic: Self-starter with a strong work ethic, high energy levels, and a commitment to integrity.
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