DEALER SUPPORT ASSOCIATE
: Job Details :

**Dealer Support Associate**

Worthing, West Sussex Minimum Experience **Mid-level** Sound United was founded in 2012 with a simple mission to bring joy to the world through sound. Today, were one of the worlds largest portfolio audio companies and home to several legendary audio brands - Bowers & Wilkins, Denon, Marantz, Polk Audio, Definitive Technology, Class, and Boston Acoustics. Each brand boasts its own philosophy and unique approach to bringing home entertainment to life.

Main purpose of the Job:

To be the first point of contact for a part of the dealer network of your country. To provide reliable, helpful and correct support (by phone, web chats, e-mail or social media) for Area Sales Managers and dealers of all Sound United brands in aspect of sales, first line product support, stock and service queries.

Key Responsibilities:

* Daily order entering

* Answering Dealer requests regarding prices, availability, backorders.

* Offer alternative products when requested one is not available.

* Stock allocation if available stock is not sufficient.

* Align on slot times with dealers.

* Coordinate and organize stock movements (dealer to dealer)

* Inform Commercial Manager about shortages daily.

* Coordinate credit notes daily

* Update yourself about products and trends with support from Sound United University

* Coordinate goods returns in communication with forwarding agency.

* Inform our dealers about service- and warranty regulations.

* Check and process SNN-Cases (Service portal)

* Support sales team selling local stocks (marketing-samples, B-stock, loan stock from sales reps and dealers). This takes places in communication with local forwarding agency.

* Checking incomplete orders

* Checking payment limits with Credit Controller (blocked list).

* Processing employee purchases

* Checking debit notes requests (e.g., price differences)

* Come up with improvements to minimize manual order changes.

* Product listing at key accounts

Required Skill Sets:

* Very good communication skills, technical understanding, analytical thinking and problem solving

* Proven experience in similar position

* Language skills: English - fluent verbal and written skills to a native standard (French or German a bonus)

* IT skills: MS Office (Excel). SAP, CRM experience is an advantage

* Customer orientation

* Well organized

* Excellent communication skills (listening, oral communication, persuasiveness)

* Other personal skills: Flexible, able to work under pressure and a good team player

About Sound United

With centuries of collective experience, Sound United oversees the design and manufacture of a diverse array of premium audio products, including loudspeakers, sound bars, AV receivers, wireless speakers, amplifiers, turntables, and headphones. We create distinct and memorable listening experiences for a wide range of consumers in more than 130 countries. For more information on Sound United and our mission, please visit .

Why Sound United

At Sound United, youll have the opportunity to join a growing, global company at the forefront of audio innovation. Were looking for people who are passionate about sound. This is more than a job. We dont just punch a clock; we live and breath audio perfection. There are abundant opportunities to grow and learn different aspects of what youre passionate about as a cross-functional, adaptable member of the band.

High visibility, broad impact . This is a high growth, changing environment, and you will have the opportunity to really make an impact on our systems and processes and how we enhance them. In addition to being exposed to new projects and learning new skills, this role also positions you to interact with a variety of departments, teams and leadership groups on a global basis.

Great time to join. We are proud to provide premium audio/video experiences to both commercial and consumer markets and, we're experiencing healthy growth. When you've proved yourself a star and are ready for the next career step, the opportunities will be there.

Cultural experience. You will have regular exposure to many cultures. We're in over 70 countries, so you're not just focused on one culture, but will enjoy working with many.

Building on success. Our growing portfolio of premium audio and video products delivers the best in design, technology, innovation and performance to a variety of customers who seek to enrich the moment with pure sound and vision. Our well-respected products continuously win industry awards and accolades. Under new senior leadership we are investing in growth and expanding our product lines, distribution channels and markets, making this an exciting time to be part of the new Sound United.

Excellent compensation, benefits and work environment. In addition to a competitive salary, and attractive incentive program, we offer a collaborative and open work environment along with professional development opportunities.

Join SOUND UNITED and lets build an even greater company together!

EEO: Sound United is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity and expression, pregnancy, protected veteran status, or any other classifications protected by law. This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices

Location Worthing, West Sussex Minimum Experience Mid-level