Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
- Report, track and analyze claims and deductions to invoice payments.
- Coordinate and facilitate monthly deductions meetings.
- Obtain supporting documentation for customer deductions and update all relevant fields on the dispute in both Customer Relationship Management (CRM) as well as the ERP system.
- Research and follow through with timely resolution of claims by identifying the root causes of deductions and working with internal partners to resolve issues leading to deductions.
- Partner with Collector to efficiently co-manage customers' accounts.
- Prepare reports and analysis to determine compliance, trends, and root causes of customer issues.
- Establish and maintain strong working relationships with customers and all functional groups essential to accomplish objectives.
- Collaborate with Sales Representatives on post-sales customer visits to review customer comments, feedback, and requirements.
- Assist in company-wide deduction management efforts; including collections related to deductions.
Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Associate degree (A.A) or equivalent from a two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
- A minimum of two (2) years of related customer service and accounts receivable experience.
- Intermediate level of experience in Microsoft Applications including: Excel, Word, and Outlook.
- Ability to read and interpret detailed instructions and correspondence including documents such as contracts and procedure manuals.
- Demonstrate superior communication skills, including the ability to communicate information in verbal and written form to internal and external customers.
- Possess strong interpersonal, negotiation, problem solving and organizational skills.
- Proficient analytical skills including the ability to add, subtract, multiply, and divide using whole numbers and decimals; and the ability to computer percentages.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)