DUTIES & RESPONSIBILITIES Provides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include:
o Smile and Greet o Take Care of Needs o Anticipate, Ask and Act o Remember to Thank and Close
- Performs the position-specific STAR service expectations, as outlined by the department.
Processes high volume of currency, comps, coupons, credit cards and gift certificates to meet the guests' needs. • Accounts for shortages or overages. • Counts and exchanges currency and coins. • Processes transfers to vault at end of shift. • Operates point of sale equipment. Converts currency and change accurately to process guest's transactions. • Maintains and understands various promotions to use each month. • Process credit cards. • Verify checks. • Ensures proper cash handling procedures are followed at all times • Checks ID for all transactions Provide a positive attitude while preparing food orders and to maintain a sanitary and clean work environment • Prepare food orders • Follow portion control • Keep track of waste, and food spoilage • Keep work stations clean, and stocked • Insure sanitation standards are met • Clean work stations • Clean floors, coolers, seals ECT.. • Wear proper uniform • Manage breaks appropriately and writes down on break sheet • Stock coolers • Follow portion control • Track waste and spoilage • Orders done in a timely manner • Organizing area for daily operations • Announces order numbers clearly for guests • Insures that all orders are complete prior to serving them. • Maintain a high level of guest service Listen and respond to guests concerns to maintain a high level of guest satisfaction • Refers guest to the appropriate department or function for issue resolution Performs any other duties as assigned EDUCATION & EXPERIENCE No minimum education or experience required. One month of related experience preferred. Ongoing and or continuing education maybe required of certain compact and non-compact positions. This will be outlined upon hire by the specific department alcohol awareness, safe Certificates, Licenses & Designations Must meet licensing requirements as prescribed by the Tribal State Compact for gaming. KNOWLEDGE, SKILLS & ABILITIES • Knowledge of cooking • Skills in operating all kitchen equipment, example stove, broiler, steamers etc. • Ability to follow and read recipes • Ability to keep food prep areas and equipment safe and sanitary • Ability to monitor portion control and provide waste sheets • Ability to follow procedures and give attention detail • Ability to work cooperatively within a group to make the group successful and effective • Ability to lift/move up to 75 pounds (such as cases of product to and from storage). • WORKING CONDITIONS • Frequent to moderate to loud noise level, frequent warm to cool temperatures, occasional high and low stress levels, Occasional exposure to blood borne pathogens, safe food handling. • Continuous exposure to high concentration levels of tobacco smoke.