DUTIES & RESPONSIBILITIESProvides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include:
oSmile and GreetoTake Care of NeedsoAnticipate, Ask and ActoRemember to Thank and Close
- Performs the position-specific STAR service expectations, as outlined by the department.
Processes high volume of currency, comps, coupons, credit cards and gift certificates to meet the guests' needs. •Accounts for shortages or overages.•Counts and exchanges currency and coins.•Processes transfers to vault at end of shift.•Operates point of sale equipment.Converts currency and change accurately to process guest's transactions.•Maintains and understands various promotions to use each month.•Process credit cards.•Verify checks.•Ensures proper cash handling procedures are followed at all times•Checks ID for all transactionsProvide a positive attitude while preparing food orders and to maintain a sanitary and clean work environment •Prepare food orders•Follow portion control•Keep track of waste, and food spoilage•Keep work stations clean, and stocked•Insure sanitation standards are met•Clean work stations•Clean floors, coolers, seals ECT..•Wear proper uniform•Manage breaks appropriately and writes down on break sheet•Stock coolers•Follow portion control•Track waste and spoilage•Orders done in a timely manner•Organizing area for daily operations•Announces order numbers clearly for guests•Insures that all orders are complete prior to serving them.•Maintain a high level of guest serviceListen and respond to guests concerns to maintain a high level of guest satisfaction•Refers guest to the appropriate department or function for issue resolutionPerforms any other duties as assignedEDUCATION & EXPERIENCENo minimum education or experience required. One month of related experience preferred.Ongoing and or continuing education maybe required of certain compact and non-compact positions. This will be outlined upon hire by the specific department alcohol awareness, safeCertificates, Licenses & DesignationsMust meet licensing requirements as prescribed by the Tribal State Compact for gaming.KNOWLEDGE, SKILLS & ABILITIES•Knowledge of cooking•Skills in operating all kitchen equipment, example stove, broiler, steamers etc.•Ability to follow and read recipes•Ability to keep food prep areas and equipment safe and sanitary•Ability to monitor portion control and provide waste sheets•Ability to follow procedures and give attention detail•Ability to work cooperatively within a group to make the group successful and effective•Ability to lift/move up to 75 pounds (such as cases of product to and from storage).•WORKING CONDITIONS•Frequent to moderate to loud noise level, frequent warm to cool temperatures, occasional high and low stress levels, Occasional exposure to blood borne pathogens, safe food handling.•Continuous exposure to high concentration levels of tobacco smoke.