Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.At Airtable Services, our mission is to transform how work gets done. We combine the innovative technology of the Airtable platform with our experience and expertise to help clients achieve their goals quickly and sustainably at scale. We deliver solutions that streamline processes and foster collaboration across our customer's enterprise. Delivery Consultants build these tailored solutions for our largest enterprise customers that reduce their time to value, increase their product sophistication, and set them up for long-term success with our platform. As a member of our Professional Services organization, you'll partner closely with your Services counterparts to manage and deliver client implementations. You'll work with our clients to deeply understand their requirements, map complex processes, and build and workshop custom solutions that allow them to quickly onboard their teams to Airtable's platform. As a member of our Professional Services Team, you'll also play a key role in shaping key processes and organizational structure as we scale.What you'll do
- Deeply understand clients' business processes, pain points, desired outcomes, and requirements;
- Advise on best practices for integrating Airtable into their workflow and provide prescriptive recommendations on configuration
- Manage project plans when delivering single consultant engagements, ensuring on time delivery, risk mitigation, and regular project communications including status updates
- Collaborate with Services and Partner team members on larger engagements
- When necessary, develop solution architecture designs that align with clients' objectives and requirements
- Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise
- Create documentation to support solution development and train customers on their new workflows
- Manage multiple implementations simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery
- Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders
- Provide insights from customer implementations that help shape Airtable's product roadmap
- Provide builder, end user training, and admin guidance when needed
- When necessary, partner with Airtable Engagement Managers to validate scope for professional services engagements
Who you are
- You are an avid Airtable user with deep product experience; you grasp the fundamental principles of database design
- Navigate ambiguity with confidence - you demonstrate the ability to work effectively in undefined or evolving situations, leveraging problem-solving skills, adaptability, and proactive communication to achieve clarity and drive progress for customer outcomes.
- Ability to understand and customize messaging and consulting across verticals, use cases and geographies
- You are detail-oriented and passionate about creating unique solutions to complex business problems
- You have a keen understanding of business workflows and are comfortable using process mapping tools
- You're well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape
- You have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations
- You have 5+ years of experience in a professional services or consulting role
- You have excellent project management and communication skills, and are confident prioritizing across concurrent and time-sensitive projects and priorities
- You're able to distill complex or technical concepts and communicate them clearly to a broad range of business and technical stakeholders
- You are results-oriented and maintain a high quality of work. You have a track record of creating impact for your customers with a keen attention to detail
- You're excited to create and shape new processes and workflows as part of a new and fast-growing team
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicantVEVRAA-Federal ContractorIf you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.#LI-remoteCompensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$131,800-$194,000 USDFor all other work locations (including remote), the base salary range for this role is:$118,600-$174,600 USDPlease see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here.