Delivery Manager
: Job Details :

Our Delivery Managers are a core member of a delivery team and provide project management expertise to the full portfolio of work for the team. They apply agile project management skills to plan and organize the intake, planning and delivery of project and non-project deliverables for a given team(s). Delivery managers may manage their teams portion of a larger project in collaboration with the overall project manager. Managing communications and cross-functional alignment and visibility is a key responsibility of the role.This role is a Delivery Manager for the Digital Experience and Services teams who deliver customer facing experiences and back-end services for our website, customer apps and associate apps.This role is a Delivery Manager for our Tech Services teams who deliver network, infrastructure, cloud and operational services to A&F. This role is a Delivery manager for our Global Data teams who deliver data platform, integrations and reporting services to A&F. B.A./B.S. in Business, Engineering, or technical area preferred Experience in technical project mgmt or consulting; retail experience a must, specifically in marketing technology (CRM, CDP, email, loyalty, etc.) specifically in data, integrations and reporting technology (PBI, Snowflake, etc.) Prior experience in a technical role (development, integrations, infrastructure, or operations). Expertise with JIRA and Microsoft Project Strong experience in Microsoft Office Suite products Strong budget management and capacity management skills utilizing Excel, MS Project and other tools Strong business, leadership, planning and organizational skills Proven experience in agile project management with multiple workstreams Strong attention to detail and excellent analytical and communication skills Excellent facilitation and issue resolution skills; ability to drive consensus Ability to work and deliver in a fast paced, changing environment with a presence to adjust to situations that could involve conflicting goals Ability to collaborate and effectively manage a dispersed team and prioritize work Display a leadership approach of teaming up to collaboratively drive work forwardPay Rate - 60-70We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & ExperienceManage intake of work into teamo Develop clear and simplified processes for new work to come to the team for scoping, estimation and prioritizationo Ensure roles & responsibilities in the intake process are understood across all team members (product owners, tech leads/managers, scrum masters, etc.)o Ensure the intake workflow includes approved projects, new ideas, proof-of-concepts and ad-hoc requestso Ensure resource effort and cost estimates are identified to develop a holistic view of capacity to drive efficiencieso Define and communicate critical milestones to the delivery teams, initiative project managers and stakeholders. Including providing inputs to scrum masters for quarterly planning and utilization of JIRA to maintain traceability of requests Manage all aspects of assigned projects and non-project deliverables for the team, including planning, scheduling, communication, execution and completion.o Create and maintain project Feature level plans that identify the activities required to complete the prioritized initiative along with activity dependencies, and resource capacity constraints.o Revise project plan as needed to maintain alignment with cross-impacted projects and business strategy. o Leverage JIRA tasks / details to track work and monitor progress.o Ensure complete understanding of business needs and processes. Monitors and controls initiative scope, schedule, milestones, budget, and risk.o Responsible for internal and external resource management, budgeting and cost containmento Manage detailed budget tracker with plan, actuals and forecast within approved tolerance; manage vendor SOWs per plan and support Financial reporting needso Develop and control timelines, including regularly assessing and mitigating risks throughout the plan by removing blockers and escalating issueso Develop get-well plans that are actionable, assigned and time-bound; escalate with urgency to meet delivery expectationso Collaborate across the teams to confirm resource availability, and maintain consolidated resource and timeline views across the programo Maintain detailed decision and change log Build strong relationships as a critical member of the teamo Develop a deep understanding of the business process and opportunity to drive desired outcomeso Partner with multiple business and technical functions to deliver a cohesive initiative plano Understand goals, impacts and interdependencies to creatively problem solve constraintso Work across the organization to connect teams and serve as a point of escalationo Drive to decisions with a sense of urgency to remove blockers and create efficiencieso Help teams navigate conflict utilizing facts and data to achieve outcomes Provide transparent communication to leadership on status, issues, risks, and required decisions across the program o Lead team meetings and clearly convey initiative goals and requirementso Communicate with stakeholders to bridge the technology gap by using terms and concepts familiar to stakeholders.o Facilitate team meetings to achieve an expected outcome and enable decision-making. This includes meeting preparation, capturing actions from meetings, and facilitating group activities (e.g., brainstorming, whiteboarding)o Define, communicate, and manage dependencies across projects Nice to Have Skills & ExperienceRetail Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.