Delivery Specialist
: Job Details :

OverviewResponsible to perform a variety of specific duties at the store and outside locations. Operates and maintains a delivery vehicle consistent with company policy. Prepares merchandise for delivery, delivers, installs, and demonstrates merchandise in the customer's home. Performs a variety of customer service functions; strives to serve the customer professionally at all times.Responsibilities* Operates vehicles safely on public roads between store locations and customers homes; maintains the vehicle's condition by completing the vehicle inspection checklist.* Secures and maintains the company issued tools.* Observes all state and federal traffic laws and wears a seatbelt while in the company vehicle at all times; wears OSHA required equipment consistent with moving merchandise.* Calls customer and completes pre-delivery checklist* Cleans, checks, and tests merchandise before loading.* Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.* Inspects the delivery vehicle daily to diagnose defects and keep it performing properly.* Loads and unloads merchandise, also unboxes, set ups, displays, cleans, touches up, repairs, refurbishes, test/checks returned products and services merchandise as needed.* Delivers and returns merchandise with proper use of shipping blankets and tie-downs to secure the merchandise.* Picks up repossessed merchandise from customer's homes as instructed by management.* Uses a dolly to safely deliver merchandise; uses a delivery checklist to ensure the merchandise is properly installed/demonstrated; maintains vehicle security and ensures that the customer is completely satisfied.* Follows the daily delivery schedule.* Performs minor service calls and repairs.* Removes and disposes of packing materials.* Uses all customer service satisfaction methods.Additional responsibilities* Cleans and maintains showroom, office areas, restrooms, front and back of store, windows, light fixtures, walls, floor carpet, dumpster area, and furniture as needed.* Maintains cleaning supplies and equipment; notifies management concerning need for repairs* Assist store manager in store maintenance and display.Qualifications* High school education or GED.* Ability to lift up to 75 lbs., 200 lbs. with the aid of a dolly or the assistance of another person without sustaining personal injury or damaging the merchandise.* Ability to read tags, instructions, maps, documents.* Clean, valid driver's license - ability to be DOT certified if required.* Mechanical ability to install and service home appliances, electronics, etc.* Ability to work flexibility involving work hours, including weekends.* Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.* Ability to plan and organize daily work activities and work independently in absence of supervisor.* Ability to lift, bend, stoop, kneel, sit, stand, walkOtherEnvironmental conditions* Works indoors in a controlled environment. May be exposed dust and airborne particlesAdditional Information* Competitive Pay* Medical, Dental, and Vision* 401K Plan* Company Paid Life Insurance* Merchandise Discount* Vacation and Personal Paid Time OffEqual Opportunity Employer/Drug Free Workplace