At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description: Job Title: Demonstrator
Department: Grocery
FLSA: Non-Exempt
General Function: Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.
Core Competencies: - Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers Direct Reports: None
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
- Makes an effort to learn customers' names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Prepares product for sampling.
- Offers samples to customers.
- Answers customers' product related questions.
- Explains products and makes suggestions on preparation.
- Organizes items needed to do demonstration.
- Insures adequate supplies are available.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities: - Stocks supplies needed for demonstration.
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Education and Experience: High school or equivalent experience. Less than six months of similar or related work experience.
Physical Requirements: - Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics: - Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Must have the ability to have increased contact with people, interview or advise people.
Working Conditions: This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.
Equipment Used to Perform Job: Grill and kitchen utensils.
Contacts: Has daily contact with the general public. Are you ready to smile, apply today.