Location: Brunswick,GA, USA
Graciously and effectively accommodate needs of the hotel guests, retail customers, members & team members. Ensure current and accurate information is generated with emphasis on in-house guests. Uphold and ensure compliance with all company and departmental policies and procedures.
Minimum Requirements:
* Two (2) years previous hotel/resort laundry/housekeeping experience preferred
* Minimum one (6) months experience with operation of multi-line phone system preferred
* Complaint desk experience preferred
* High School Diploma or equivalent credentials
* Excellent communication skills, both written and verbal
* Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
* Proficient with peripherals, copier, fax, telephone and calculator
* Type 25+ wpm preferred
* Must pass Receptionist, Telephone Message Taking, and Customer Service skill testing
* Compassmax & laundry trak experience preferred
* Strong telephone etiquette is essential
* Must have strong bookkeeping skills
* Ability to provide simple math calculations
* Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
* Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
* Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
* Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
* Ability to easily adapt to organizational and environmental changes
* If applicable, must be flexible to working days, early mornings, evenings, weekends, and holidays
* Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities:
* Provide daily reports for Supervisors and Manager
* Directs and manages all telephone calls for Laundry
* Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demands
* Act to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
* Maintain current files and records
* Process purchasing requisitions for Laundry
* Code and process invoices involving the laundry operation for approval
* Coordinate all transactions concerning the valet (dry cleaning) tickets
* Coordinate pick-up and delivery of hotel guest laundry items with the Housekeeping departments
* Assist in establishing plant production weekly schedules
* Oversee schedule changes and approval of team member time and attendance tracking
* Maintain accurate departmental linen inventories & par levels
* Assist in maintaining uniform garment inventories
* Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
* If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
* Maintains cleanliness and organization in all work areas
* Uphold appropriate departmental standards of quality/timing
* Uphold and ensure compliance with all company and departmental policies and procedures
* Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
* Attends all scheduled employee meetings and brings suggestions for improvement
* Willing and timely execution of other duties as delegated by leadership