Location: Santa Maria,CA, USA
Description
Notice of Change: This recruitment will be posted continuously until filled.
SALARY
$22.07 - $26.17 Hourly
$45,911.84 - $54,433.60 Annually
The Public Health Department is currently accepting applications to fill (1) Full-Time, Bilingual - English/Mixteco Department Service Navigator vacancy within the Primary Care and Family Health (PCFH) program. The position will report out of Santa Maria, but the incumbent will need to travel throughout the County. The County classification title is Health Services Aide.
We are also accepting applications to establish one employment list for future Full-Time, Part-Time, Extra Help and 1414* vacancies for the Health Services Aide job classification. Please select the location(s) on your job application where you are willing to accept work for current and future vacancies.
* Civil Service Rule 1414. Appointment to Fill Vacancy During Leave of Absence. 1414 vacancies may occur as a result of a leave of absence and the duration of the appointment shall be subject to the return of the individual who is on leave. A person who is appointed to a position under Civil Service Rule 1414 may be able to transition into a regular position in the classification without re-application or re-testing, depending on the performance of the appointee and the needs of the department.
BENEFITS: The County of Santa Barbara offers generous benefits. Click on the Benefits Tab above or CLICK HERE to view more information.
In addition, applicants from other public sector employers may qualify for:
* Retirement reciprocity
* Time and service credit towards for an advanced vacation accrual rate
POSITION:
Department Service Navigators will work as a part of a collaborative inter-Departmental team to meet community Public Health needs. Under general supervision, will support overall clinic operations including assisting clients with intake survey; providing translation services (both written and verbal); assisting with client flow; and performing other duties as assigned to meet organizational needs.
DISTINGUISHING CHARACTERISTICS: This classification is distinguished from Health Services Aide, Senior in that the emphasis of Health Services Aide is on clinic assignments while the focus of Health Services Aide, Senior is on outreach that is accomplished by conducting home visits.
The IDEAL CANDIDATE will possess:
* Exceptional Communication Skills: Demonstrated ability to effectively communicate with diverse populations, both internally within the team and externally with clients and partners.
* Strong Organizational Abilities: Proven capability to organize tasks, prioritize responsibilities, and manage multiple projects simultaneously in a dynamic work environment.
* Effective Time Management: Ability to efficiently allocate time and resources to meet deadlines and ensure timely completion of tasks while maintaining quality standards.
* Proficiency with Software Tools: Experience using Smartsheet and/or other spreadsheet software is preferred, with the ability to quickly learn and adapt to new technologies and platforms.
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Examples of Duties
* Participates in outreach and engagement efforts to enroll clients in appropriate programs.
* Carries a caseload of clients and provides case management, including but not limited to: assisting clients with care coordination needs, referral support, community resource connection, health care navigation, and tracking all referrals.
* Assists clients in navigating the healthcare system, helping them to successfully participate in their medical and/or behavioral health care by identifying and overcoming barriers.
* Interviews clients to collect medical history data and social determinants of health for review by healthcare professionals and care team members.
* Completes duties in the office, through field-based outreach, and via meetings with service providers. Locations for service delivery may include the office, clinics, homeless shelters, homes, and on the street.
* Engages with clients, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) to promote collaboration between the client and their care/service team, as well as to increase the client's sense of control over their whole health.
* Ensures clients receive information that is culturally respectful, including using translation services when necessary.
* Coordinates interdisciplinary team sessions with members from the clinical care teams and other service providers, such as housing.
* Offers ongoing support, outreach, and engagement to connect clients with Santa Barbara County departments.
* Collaborates with external partners to ensure comprehensive support for clients.
* Utilizes a tailored approach to help clients navigate issues affecting their social determinants of health.
* Disseminates pertinent information through various communication channels.
* Cultivates and maintains critical partnerships with departments and external stakeholders to enhance support services.
* Designs, plans, implements, and evaluates support services tailored to the needs of diverse community populations.
* Acts as a primary point of contact for clients, facilitating referrals to relevant departments.
* Coordinates participant tracking to assess the effectiveness of programming in supporting clients.
* May transport clients.
* Performs additional duties as assigned to support organizational goals.
Employment Standards
Any combination of training, education, and experience that would provide the required abilities.
Desirable Qualification: Experience working in a health care or human services setting is highly desirable.
Additional Qualifications: Possession of a valid California Class C driver license upon appointment.
Ability to: understand the needs and problems facing culturally, economically, or socially disadvantaged persons; establish and maintain good relations with persons from a wide range of social and ethnic groups; learn the range of departmental services for the treatment of health, nutrition, or other related problems; communicate effectively orally and by writing simple narrative reports; maintain confidentiality of client information; understand and follow oral and written instructions; work cooperatively as part of a health services delivery team.
Supplemental Information
APPLICATION & SELECTION PROCESS:
* Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
* Supplemental Questionnaire Ranking. Responses to the required supplemental questionnaire will be evaluated and auto-scored. Candidates' final score and rank on the employment list will be determined by their responses to the supplemental questionnaire. This process may be eliminated if there are fewer than 11 qualified candidates.
Candidates must receive a percentage score of at least 70 on the supplemental questionnaire ranking to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.
VETERAN PREFERENCE POINTS: Veteran's preference credit is applicable for this recruitment (5 points for veterans, 10 points for disabled veterans). To be eligible for this credit, you must be applying for this position within five years from your most recent date of: (1) honorable discharge from active military service; or, (2) discharge from a military or veterans' hospital where treatment and confinement were for a disability incurred during active military service; or, (3) completion of education or training funded by a Federal Educational Assistance Act. No time limit exists for veterans with 30% or more disability.
To receive veteran's preference points, you must: (1) check the Veteran's Preference Points box on the employment application form, (2) submit a copy of your Form DD-214 on or before the closing date, and (3) pass all phases of the examination process. The preference points will be added to your final test score
REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider, or learning institution.
Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.
The Public Health Department (PHD) requires all employees working in direct contact with clients or clients in a high-risk environment to comply with the PHD Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.
Conditional Job Offer: Once a conditional offer of employment has been made, candidates will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.
Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.
STATEMENT OF COMMITMENT
The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.
We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.
We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of One County, One Future. Expanding the full range of employee talent allows the County to deliver our best to all our community members.
We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.
APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: This position will be posted until all vacancies are filled. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.
Farrah Medrano, Talent Acquisition Lead
Public Health Department, ...@sbcphd.org.
Retirement Plans
* Generous County Defined Benefit Plan
* Eligible to participate in 457(b) Deferred Compensation Plan
* Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
* For more information on our retirement plans, please visit: and
Health Benefits
* Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
* On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
* Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
* Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
* Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
* For more information on our health benefits, please visit:
Paid Time Off
* Vacation Leave 12 to 25 days per year depending on length of public employment
* Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
* Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
* Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
* For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)
Miscellaneous Benefits
* County Paid Term Life Insurance
* County Paid Long Term Disability Insurance
* Childcare and Employee Discounts
* Relocation Assistance may apply
* Flexible work schedule may apply
* For more information on all of these benefits, please visit:
Compensation Summary
* To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit:
* This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.
01
I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meet the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.
* I understand.
02
As part of the application process, a completed supplemental questionnaire must be submitted along with the standard application form. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire.
* I understand.
03
The Human Resources Department communicates with all applicants through e-mail. Please make sure your e-mail address is entered correctly and it is current. Be sure to check spam filters continuously during the recruitment and selection process to ensure you do not miss required deadlines.
* I understand.
04
This position requires candidates to be willing to work in Santa Maria but may be transferred to another location throughout the County of Santa Barbara. I agree to these terms, regardless of the work location selected on my application.
* I understand.
05
The current vacancies REQUIRES bilingual English/Mixteco - Speak fluency. Please indicate your level of bilingual fluency below. (Select all that apply) NOTE: The hiring department may test you on your fluency.
* Mixteco-Speak
* Spanish-Speak
* Spanish-Read
* Spanish- Write
* I am NOT Bilingual in Mixteco or Spanish.
06
Veteran's Preference Points: Is your DD214 attached? (Eligibility is five years from the most recent qualifying veteran's experience. There is no time limit for veterans with 30% or more disability.)
* Yes, I have attached my DD214 to be considered for Veteran's Points
* No, I do not qualify for Veteran's Points
07
Your application must CLEARLY state how you meet the EMPLOYMENT STANDARDS for this position or you will not be considered for this position. If you are unsure, go back and review your application before continuing. Which Employment Standard did you clearly state on your application?
* Any combination of training, education, and experience that would provide the required abilities.
* I DO NOT meet the employment standards for this position.
08
If you selected Any combination of training, education, and experience that would provide the required abilities for question #7, please describe in detail your combined training, education, and experience that qualifies you for this position. If this question does not apply to you, please enter N/A in the box below.
09
This recruitment is hiring for the Department Service Navigator, however additional positions may become available for the Health Service Aide job class. Please select the option below that aligns to your choice. This is your only opportunity to make your selection.
* Department Service Navigator
* No preference - I would like to be considered for ALL vacancies
10
The following supplemental questions are an EXAMINATION that will determine your ranking on the employment list. Please read and answer them carefully. I understand my responses to the following supplemental questions will be SCORED and used as a weighed, scored selection device that will determine my ranking on the employment list for this job. For information on protest procedures for the supplemental questionnaire, please see Civil Service Rules 612 and 613:
* I understand.
11
How many years of experience do you have working in a health care or human services setting? (Full details of this experience/ position(s) should be listed on your application.)
* 3+ years of experience.
* 2 - 3 years of experience.
* 1 - 2 years of experience.
* Less than (