FeedbackNow has just spun out of a public company and is poised for accelerated growth. We are seeking an executive who can efficiently manage & execute on our current North American operations (installations, maintenance, service, inventory management, etc) and also strategically transition us into a higher growth model by finding strategic partnerships, developing advanced self-installation solutions, and creating different operational models for new products and verticals. This is a high-growth position for a cutting-edge company; urgency, accountability, and a can-do approach are must-haves. Travel is frequent; the right candidate will not be hesitant to get their hands dirty with on-site work, especially in the beginning
NYC or Boston-based preferred
Key duties will include:
Deployment:
- Build a scalable, optimized & automatized hardware delivery model.
- Align cross-functional teams to ensure on-time, high-quality deployments.
- Scale deployment functions through efficient client onboarding and training.
- Create self-installation tools and streamline remote support.
- Develop partnerships with third-party installers and maintain quality controls.
- Implement cost-effective deployment and fast-track product adoption.
- Implement process to control and measure deployment speed and efficiency.
Support / Maintenance:
- Oversee client support requests, focusing on troubleshooting and replacement processes.
- Establish scalable procedures for regular and on-demand maintenance services internally as well as with third party installers.
- Optimize and implement processes for device maintenance cost control and reporting.
- Develop proactive client communication tools to report malfunctions and maintenance needs.
Inventory Management / Forecasting:
- Develop efficient supply chain coordination and optimization strategies with Sales and product development.
- Design scalable and automatized warehousing and inventory management systems.
- Improve stock tracking and reporting tools.
- Oversee quality control, inventory maintenance, and local supplier sourcing.
More info:
A bachelor's degree & 10 years experience are strongly desired.
Location in NYC or Boston is preferred, but exceptions can be made for the right candidate.