Description:
General Responsibilities / Job Summary:
Responsible for performing back-office support on demand deposit account inquiries under general supervision and dual control. Support the solution centers and other departments with inquiries, including wire transfer requests, debit cards, disputes, ACH, mobile deposits, etc. Perform all duties in compliance with federal and internal regulations, policies and practices and utilize dual control.
Essential Functions/Duties:
Embrace the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE and infuse those values throughout the company.This position requires the employee to possess a positive attitude and willingness to learn, while providing superior client services to all members of LINKBANK.Process daily incoming/outgoing wires for clients and employees, both foreign and domestic.Follow defined deposit related procedures and bank policies while completing assigned tasks. Tasks allocated per corresponding Manager, Deposit Operations Manager. - Print and mail CD Interest Checks.
- Process daily chargeback items into client accounts.
- Monitors ACH origination returns and changes, including notification of deceased clients.
- Research cases related to ATM/debit cards issues, disputes, and implements a variety of card maintenance.
- Conduct research regarding check and electronic deposit and withdrawal activity on deposit accounts, report NSF/OD activity to solution centers and accurately work Non Posts.
- Respond to research requests including SSA/SSI verification, review daily exception reports and research / correct exceptions, approve daily remote deposited checks, process certificate renewals, closures, and general maintenance
5. Monitor shared mailboxes for maintenance requests concerning DDAs, debit cards etc and maintain an archive of documents.
6. Perform routine maintenance on accounts within multiple deposit applications.
7. Maintain and provide supporting documentation in relation to periodic audits and examinations.
8. Provide research assistance and documentation for other departments and/or external requests to the bank.
9. Maintain and provide support for periodic reporting to external agencies for data such as interest earned, withholding, etc.
10. Complete Cash Letter Adjustments through FED as needed.
11. Other duties as assigned.
Requirements:
Minimum Qualifications:
Education/Training: High school diploma or equivalent.
Knowledge/Skills/Abilities:
- Ability to juggle multiple priorities with clear direction from supervisor.
- Attention to detail, problem solving, and the ability to be proactive.
- Must partner with management team to ensure effective compliance with the bank's policies and procedures.
- Strong computer knowledge and Windows skills required.
- Strong interpersonal, communication, and organizational skills.
- Exceptional Customer Service skills
- Knowledge of deposit related services and general knowledge of ACH network.
Experience: Minimum 1-2 years Banking experience; IRA experience a must
Travel Requirements: Ability to travel to all locations in the bank's footprint as needed.
Physical and Mental Job Requirements:
- Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.
- Must be able to read and comprehend sometimes complex schedules, and details to process correspondence accurately, while providing exceptional client service.
- Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
- Must have visual acuity required to work at a computer terminal.
Working Conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, printers/copiers, phones, and postage meters.
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