SUMMARY For those seeking to deliver the latest financial solutions rooted in trustworthy, high-quality service, Charlesbridge, a mutual bank holding company, provides the operational support, resources, legacy, and innovative thinking to financial institutions so they can deliver a suite of flexible, personalized solutions designed to meet the evolving needs of our clients and our communities. Our local roots, dedication to the communities we serve, loyalty to our people, and commitment to excellence ensure that we remain a trusted partner in an ever-evolving financial journey, today and tomorrow. While our employees are committed to helping our clients, we are committed to our employees. To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.The Fraud Analyst is responsible for utilizing fraud mitigation tools to help prevent fraud and conduct fraud investigations for all payment channels. Works with various business units including Compliance, Retail and BSA to identify and properly resolve potential and confirmed fraud. This position requires strong analytical skills to evaluate information and accuracy of data to determine and implement appropriate enhancements/actions. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Complete all internal Bank training as assigned and required.
- Adhere to the Bank's privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
- Exhibit the ability and desire to embrace and enhance the Bank culture.
- Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects
- Daily monitoring of reports to accurately conduct maintenance or additional research as needed.
- Remains up to date on fraud trends and monitors fraud and dispute claims for trends.
- Reviewing Fraud technologies such as Verafin, Direct Link Risk Review and similar platforms.
- Assisting with BCP, Red Flag, and Vendor Management is required.
- Support branch staff and clients in researching and resolving requests
- Monitor reports and update claims tracking accordingly.
- Assist in returning fraudulent transactions and recuperating funds
- Assist in testing and implementation of system updates.
- Monitor and ensure integrity of customer data and assists with implementation of available enhancements/product offerings
- Protect the confidentiality of all financial data relating to bank operations and its clients
- Proactively attend banking educational opportunities.
- Ensures activities within assigned functional area of responsibility follow Bank Policy, and State and Federal Regulations.
- Aid the Fraud team to ensure adherence to all applicable compliance regulations.
- Perform other related duties as assigned.
- Complete all internal Bank training as assigned and required.
- Adhere to the Bank's privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
RequirementsQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency in the MS Office suite for use in primary duties and EDUCATION and/or EXPERIENCE
- Bachelor's Degree or 2 years related banking experience and/or training; or equivalent combination of education and experience.
- Experience with ACH, Debit Card processing and electronic delivery channels including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pa y, etc.
- SKILLS
- Basic knowledge of the banking and financial services industry including federal laws and regulations
- Willingness to gain new knowledge and technical skills.
- Intermediate typing skills to meet the production needs of the position.
- Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk; use sufficient hand, arm and finger dexterity or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.KEY POINTSCharlesbridge is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.Here at Charlesbridge, we strive to foster a culture where every voice is valued and where employees have a sense of belonging and connection with each other. We are dedicated to creating a work environment that understands, supports, and welcomes diverse perspectives and backgrounds. Together, we will create an inclusive and culturally competent and supportive environment where employees model behavior that enriches both Banks and the communities we support.EOE/F/M/Vet/DisabledSalary Description $25 - $27 per hour