Location: Rockport,ME, USA
Live here. Play here. Bank here. Work here.
If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.
Get to know us:
* We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities.
* We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.
* Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.
* We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.
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Summary
Partner with team members with the overall goal of providing quality service and operational support while being responsible for incoming and outgoing paper and electronic items to the Bank. Understand the entire lifecycle of the operation functions in this area, while providing high attention to detail to support our banking centers and internal and external customers. Deposit & Payment Services Associates have the opportunity to serve as experts in reconciliations (DDAs, GLs, debit cards, ACHs, etc), verification of deposits, debit card production, ACH processing, check processing, and/or mail room functions. Stakeholders on this team are one desk away from the customer and serve as an internal support area for customer facing staff. Work in an area that is structured, with many opportunities to learn new things and to see the big picture of our business.
General responsibilities may include, but are not limited to internal customer service, data entry, reconcilements, research, report generation, tracking, troubleshooting and repair of rejected transactions. Operates various machinery to encode, add, cancel, photocopy, and sort checks, drafts, and money orders; for collection and to prove records of transactions by performing duties listed below.
The essential functions are noted below; however, at Camden National responsibilities may evolve over time given organization, technological and/or staffing changes. At any point other duties may be assigned.
Essential Duties and Responsibilities include the following:
Critical functions include, but are not limited to:
Reconciliation (DDAs and GLs), new accounts, gift cards, official checks, etc; verification of deposit; high dollar check review
Reconciliation (debit card and ACH related), debit card maintenance and production, general ACH processing
Check processing POD (data entry, reject correction and balancing), import of ATM files hourly, run first class mail
Serve as an expert on the lifecycle of customer transactions (with the exception of loans)
Monitor the validity of information inputted into the system
Support internal customers by providing phone coverage and support. Serve as a guru for banking center staff on transaction processing. Estimate 10% of time is answering support calls from internal Stakeholders.
Process transactions
Work closely with software and equipment vendors for service and support as needed. Take initiative to reach out them and resolve any issues as they arise.
Deposit & Payment Services Associates may perform any combination of the following functions:
Perform maintenance functions, including but not limited to: address changes, maintaining CIF, etc.
Verify customer changes and information
Special handling of items, such as unposteds and item returns
Print debit cards and disperse them to Customers in a timely manner
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to successfully communicate (verbally and written) and understand WHY something is done the way it is (eg. why we can't cash that check for example) and articulate it appropriately to internal customers, who will then be responsible for notifying the end Customer.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Basic understanding of accounting skills, to include but not limited to, debits and credits.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of internet software, spreadsheet software, and processing software. Should be able to perform all basic functions of products within the Microsoft Office suite (Outlook, Excel, Word, etc). Experience with an instant messaging system, including Cisco Jabber preferred. Successful individuals for this role must also understand the basics of navigating Microsoft Windows (how to open systems, which mouse button to click to perform which functions, identifying files on shared drives, shortcuts, etc), as well as basic system terminology (home button, start key, etc). Must demonstrate proficiency with 10 key as well, successful Deposit & Payment Services Associates will average 7,500 keystrokes per hour with a high accuracy and an error rate less than 2%.
Additional Qualifications
Successful Deposit & Payment Services Associates will be driven, inquisitive, asking questions about WHY something it done the way it is
Ability to follow instruction and procedure accurately and are comfortable working in an environment with an unending cycle of work.
Ability to perform repetitive functions and become an expert on tasks under area of responsibility, while questioning irregularities and chasing down unique processing finds.
Ability work successfully in a team environment and independently. Collaborate with team members to complete department functions effectively.
Ability to operate special equipment and hardware in a safe and productive manner, to include: mailroom equipment, debit card instant issue printer, etc.
Top-notch attention to detail skills to maintain the highest level of accuracy when handling daily functions.
Committed to and upholds Camden National's Core Values, Vision, and Employee Engagement program while contributing to a positive work environment for self and teammates.
Mastery in a minimum of 5 critical functions of the Deposit & Payment Services team.
Maintain a level of discretion and confidentiality while dealing with sensitive customer information.
Adhere to the competencies of the Deposit & Payment Services team, to include but not limited to: problem solving, customer service, quality management, dependability, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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Our comprehensive total rewards package offers something for everyone!
* Robust medical, dental, and vision insurance packages
* Generous time off, including paid federal holidays and paid day off for your birthday
* 401(k) retirement savings plan
* Tuition reimbursement, professional development, and career growth opportunities
* Employee assistance program
* Comprehensive wellness program
Pursue a career at Camden National Bank and apply today. We can't wait to hear from you!
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We are guided and inspired by our Core Values:
* Honest and Integrity above all else
* Trust built on fairness
* Service that creates remarkable experiences
* Responsibility to use our resources for the greater good
* Excellence through hard work and lifelong learning
* Diversity realized through inclusion and respect
Equal Opportunity Employer
Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.
Learn more about why employees love working at Camden National Bank!