Location: Memphis,TN, USA
Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The Deposit Services Manager is responsible for the oversight, coordination and management of the Deposit Services department. This department is responsible for the CIF (customer information file) area as well as the Deposit Maintenance area. The CIF area is responsible for ensuring deposit customer profile records are accurate, merging duplicate profiles and reviewing deposit account documentation such as signature cards, business resolution papers and legal documents. The Deposit Maintenance area is responsible for processing deposit maintenance requests, TIN compliance, IRS B notices, safe deposit box, client compromise, escheatment, Hogan PCD maintenance, CDARS/ICS, and time deposits.
The manager is charged with developing and executing strategies that deliver efficient operational processes and limit operational risks. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. The manager is accountable for leading team and managing all activities in which the team is engaged.
Essential Duties and Responsibilities:
Education and/or Work Experience Requirements:
Physical Requirements:
Hours:
About Us:
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights:
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)