Location: all cities,TX, USA
Position: Deposit Services Support Specialist I??? |?? Division: Deposit Operations
Work Days: Monday -Friday; rotating Saturdays??| Hours of Operation: Rotating Shifts Monday - Friday 6:00am - 6:15pm; Saturday 6:00am-2:00pm
Why Broadway Bank:
We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.
Purpose of the Position:
This role is responsible for performing various duties within the Deposit Services area of the Deposit Operations Department. The role requires proficiency in research, chargeback processing, and reconciliation of teller cash and general ledger accounts. The incumbent will be cross trained in multiple functions and will rotate through different tasks to ensure operational continuity and support. Responsibilities also include ensuring compliance with bank regulations and policies while addressing customer inquiries and resolving discrepancies related to deposits, teller outages, and rejected items from the Branch Capture System.
Essential Functions:
* Conduct research on missing deposits, checks, deposit sources, encoding errors, and other discrepancies on customer accounts.
* Perform adjustments related to rejected items from the Branch Capture System and work with correspondent banks on adjustments for both incoming and outgoing deposits.
* Investigate and resolve Branch Capture System rejections to ensure accuracy in deposit processing.
* Review and research transit items (chargebacks) for potential chargeback and fund availability.
* Monitor customer accounts for fraudulent activity, alerting branch officers and management of potential risks.
* Balance chargeback checks returned to customer accounts and maintain control over the Cash Items Not in Process of Collection general ledger.
* Research and process adjustments for teller outages, posting entries to the appropriate general ledger accounts.
* Reconcile daily teller cash tickets to the general ledger Cash-On Hand account.
* Work closely with branch management to resolve teller errors and discrepancies.
* Research and adjust rejected items from the Branch Capture System, ensuring timely and accurate resolution of discrepancies.
* Verify and correct information on rejected items, such as dollar amounts, account numbers, routing numbers, and serial numbers.
* Review Mobile Capture entries for accuracy in legibility, dates, legal lines, and endorsements.
* Ensure all batches are processed daily and sent to Fiserv for Cash Letter creation.
* Respond to customer inquiries regarding return items, fees, Regulation CC holds, rejected Branch Capture items, and any unresolved discrepancies.
* Address SDE tickets and phone inquiries in a timely and efficient manner.
* Reconcile the general ledger for cash-on-hand accounts across all branches, ensuring proper balancing of cash transactions.
* Process entries to general ledger accounts for various adjustments and discrepancies related to deposit services and Relationship Banker transactions.
* Prepare and scan items for processing, ensuring legibility and completeness of supporting documents.
* Index and archive scanned documents in the bank's image archive system, ensuring quality control before document destruction.
* Participate in cross-training and support other workstations to ensure coverage and operational efficiency.
* Ensure adherence to bank policies, procedures, and regulatory compliance, particularly in areas related to deposits, cash transactions, and chargebacks.
* Identify and report any potential compliance risks or fraudulent activities.
* Assist with special projects and perform additional duties as assigned by management, including learning new tasks and supporting different areas of the department as required.
* This position may require travel within the Bank's geographic area.
Experience & Education:
* Minimum of 2 years of experience in bank operations or a related field.
* Proficiency with Microsoft Office applications (Word, Excel, Outlook).
* High school diploma or equivalent.
* 2 years of experience in a Deposit or Card Operations environment is a plus.
* Experience with Fiserv or other bank core systems, preferred.
Skills & Qualifications:
* Strong organizational skills with attention to detail.
* Excellent verbal and written communication skills.
* Ability to work both independently and as part of a team.
* Understanding of bank regulations and ability to handle compliance-related issues.
* Ability to research and resolve discrepancies efficiently and accurately.
* Knowledge of Fiserv or similar core banking systems is an advantage.
* Ability to multitask and manage workload in a fast-paced environment.
* Strong problem-solving skills, particularly in research and adjustments related to deposit operations.
Other Requirements:
* Must be able to maintain confidentiality with sensitive banking and customer information.
* Ability to learn and apply relevant banking regulations, including Regulation CC, and handle complex transactions.
* Willingness to adapt to changing tasks and responsibilities as required by the department.
* Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
* Occasional overtime or extended hours may be required.
We're a culture that offers resources to benefit your overall health and well-being:
* Employee Impact Groups
* Career Development and Mentorship Programs
* Generous paid time off, minimum 4 weeks
* Employee recognition, awards, and events
* Free vision insurance
* Retirement matching
* Tuition reimbursement
This job description is not designed to be a comprehensive listing of duties, responsibilities, or activities that are required for this job.? Duties, responsibilities, and activities may change at any time with or without notice.
Broadway Bank is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic data or other legally protected status.
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