Location: Syracuse,NY, USA
DEPUTY COMMISSIONER OF EMERGENCY COMMUNICATIONS (ADMINISTRATION)
45020
(Exempt)
DISTINGUISHING FEATURES OF THE CLASS
The work involves responsibility for managing, planning, organizing and directing the administration and technical functions of the Onondaga County Department of Emergency Communications 9-1-1 Communications Control Center (CCC). The administrative and technical functions involve responsibility for financial management, budget preparation and monitoring, NYS grants, preparing and implementing staff training programs, personnel administration, physical plant maintenance, inventory control and insuring compliance with Federal and State laws regarding criminal history information, compliance with FCC rules and regulations, new project development and quality assurance of 911 telephone data bases and other computerized support systems for taking and dispatching calls. Technical functions include responsibility for the radio system, Computer Aided Dispatch (CAD) system, servers, workstations, virtual environment, 911 trunk lines and the phone system. Work is comparable to an IT project manager and performed under the general supervision of the Commissioner of Emergency Communications. This position requires significant interaction with the Commissioner of Emergency Communications and Deputy Commissioner of Emergency Communications (Operations), as well as other departments within the County public safety community and the general public. Both general and direct supervision is exercised over related department staff. Work performed is often highly sensitive and confidential in nature. An employee in this class may assume the duties and responsibilities of the Commissioner of Emergency Communications in his/her absence. Does related work as required.
TYPICAL WORK ACTIVITIES
Manages, plans and directs the personnel and activities of Radio and Technical Services and technical software and hardware for the 911 Center.
Drives the completion of IT initiatives, develops strategic IT plans, manages the IT project roadmap.
Assesses the existing management and administrative operations of the CCC.
Coordinates management and administration of the center with other departments within the municipality, public safety and related agencies and vendors.
Manages and problem solves networking issues, cellular modem/VPN issues.
Establishes quality control to ensure citizen complaints are investigated and properly resolved.
Establishes and maintains uniform management and administrative operations, methods and procedures for all aspects of center operations.
Collaborates with Center leaders to monitor and maintain facilities, and takes remedial action where required to ensure the safety of employees and visitors.
Ensures compliance with established rules, regulations and procedures.
Exercises general and direct supervision over the Center staff responsible for management and technical administration.
Oversees the fiscal operation of the CCC including appropriations, capital and special accounting programs.
Leads work groups and/or major system design and implementation projects.
Maintains liaison with other County departments including Personnel, Law, Employee Relations and public safety agencies.
Conducts confidential internal investigations regarding allegations of staff misconduct.
Prepares responses for staff grievance hearings.
Prepares regular and special reports as required or as directed by the Commissioner.
May assume the duties and responsibilities of the Commissioner in his/her absence and be on call 24/7/365 for major issues.
Be on call 24/7/365 for major issues.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Thorough knowledge of modern emergency communication practices and procedures, especially those relating to management, administration, technical and support services of a CCC.
Thorough knowledge of the principles and methods of management, administration and supervision.
Thorough knowledge of Center policy, procedures, and objectives.
Thorough knowledge of the laws, regulations and statutes relating to the management and administration of an emergency communications system and laws relating to emergency communications.
Thorough knowledge of budgetary procedures and the ability to develop an annual operating budget.
Good knowledge of the functions and methods of related agencies and institutions within the municipality as they relate to the management of the CCC, such as Department of Audit and Control,