Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionSUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage daily service line operations including development, execution, and management of Expresscare portfolio business cases, including tactical operational plans, technical and regulatory builds, procurement, and vendor management.
- Implementing service line growth and development necessary to ensures strategic, operational and financial focus on growth, improving outcomes, clinical effectiveness and patient safety.
- Contribute design and development of new programs and systems to improve the customer experience, create a persistent customer-first mentality across physical and digital channels.
- Partner with vEC Medical Director and Associate Medical Directors for all activities related to patient care and medical staff management.
- Partner with COO to manage key performance indicators for service lines and portfolio business cases including measures of process performance and programmatic outcomes.
- Develop and explore testable hypotheses (i.e., reduce total cost of care, improve member outcomes, drive member satisfaction, etc.) in collaboration with core programmatic partners.
- Identify inefficiencies and process improvement opportunities, analyze potential gains, prioritize and propose action plans and timeline to support continuous improvement.
- Assist with leading and managing change through influencing matrixed System resources to achieve system-wide performance improvement initiatives.
- Supporting relationships and communication with other city and state agencies, offices, or members of government; community-based organizations; and other external stakeholders as needed, with seamless coordination with intergovernmental affairs and the press office
- Responding quickly to unanticipated or urgent requests, providing consultation and direct support to relevant team members as needed.
- All Other assignment, as needed
Minimum QualificationsGraduation from an approved School of Medicine and completion of an approved residency and Board eligible; and, N.Y. State license; and, Five years of full-time paid experience in a responsible medical and clinical administrative and/or managerial capacity; or, A Master's Degree from an accredited college or university in Hospital Administration, Health Care Planning, Public Health, Administrative Medicine, Business Administration, Public Administration or approved related program; and, Eight years of progressively responsible experience in health and medical services administration, of which at least four yeaDepartment Preferences- Strong leadership and change management skills including experience with clinical practice management
- Provider management experience within clinical service line
- Superior organizational, planning, and project management skills
- Desire and ability to work with multiple stakeholders including business, clinical, and IT leadership
- Excellent customer service and people skills
- Strategy, Project Management, Healthcare Market Analysis, Telehealth and Other Healthcare Technologies, Healthcare Operations, Quality Assurance, Performance Improvement, Risk
- Management, Regulatory & Accreditation, Care Experience, Healthcare Administration, Data & Reporting, Policy, Leadership and Team Building.
*Willing to travel to NYC Health + Hospitals facilities within the 5 boroughsIf applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs