DEPUTY SHIFT DIRECTOR -EVENING
: Job Details :

DEPT. OF HOMELESS SERVICES

Full-Time

Location: MANHATTAN

Exam May Be Required

Department: Managerial

Salary Range: $64,142.00 – $192,151.00

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The Department of Homeless Services is comprised of 2,000 employees and has an annual operating budget of over $1 billion. DHS is one of the largest organizations committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers in transitioning from shelter to appropriate permanent housing.

HERO is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of seven sections: Placement, Transfers and Transportation, Vacancy Control for Families with Children and Single Adults, Data & Systems, Strategic Initiatives, Care Day Certification, and Portfolio Management.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-1 to serve as the Deputy Shift Director Evening who will:

• Foster high-level organizational skills and problem-solving abilities in vacancy control and shelter placements.
• Supervise and monitor the process of identifying conditional and late-arrival families at intake to appropriately match them to available shelter units. This involves utilizing a combination of CARES automated reports, emails, and verbal communications with Providers and Intake staff.
• Be responsible for supervising, training, and monitoring staff, preparing, and distributing work activities as needed, and ensuring adequate coverage of the unit.
• Analyze objectives for the candidate's shift and HERO, formulate corrective actions with the HERO Management Team when necessary, and hold conferences with staff to brief them on any changes.

Hours/Schedule: Tuesday – Saturday, 4PM-12AM

Minimum Qualifications

Preferred Skills

• Strong problem-solving and organizational skills.
• Ability to multi-task.
• Excellent interpersonal, written, and verbal communication skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job ID: 640673

Title code: 1005C

Civil service title: ADMINISTRATIVE DIRECTOR OF SOC

Title classification: Competitive-1

Business title: DEPUTY SHIFT DIRECTOR - EVENING

Experience Level: Manager

Job level: 00

Number of positions: 1

Work location: 260 Eleventh Ave., N.Y.

Category: Social Services