Position Specific Performance Expectations:
- Is up to date in month to month billing.
- Timely maintenance and oversight of fax log.
- Begins referral process at first notice of any new orders and has a good understanding of referral process.
- Is logged into phones and makes sure patients are scheduled accurately and efficiently.
- Greets patients on the phone in a friendly and courteous manner.
- Communicates effectively with Patient Registration Manager, Dermatology Front Desk, Dermatology Providers, and Dermatology Clinic Manager.
- Maintains the billing process up to date and ensures it is done correctly and effectively.
- Reviews and corrects provider schedules on a daily basis to ensure maximum productivity and minimize overlap and patient/provider dissatisfaction.
- Reviews and processes patient information to ensure it is correct and up to date in all applicable EMRs.
- Assists patient access manager in all needed aspects of patient access.
- Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
- Resolves problems where appropriate and escalates where necessary.
- Assists manager to ensure all patient access workflows, policies and procedures are being followed.
- Acts as a liaison between patients, families, physicians, and care team.
- Participates in interdepartmental process improvements and process evaluation efforts.
- Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.
- Functions in a high volume, multiple-task environment while producing quality work.
- Prioritizes workload and completes assignments within allotted time.
- Able to work independently and problem solve.
- Must meet established productivity and quality guidelines.
- Attends all applicable workshops.
- Responsible to monitor directed indicators.
- Educates patients for financial assistance and collects copays as needed.
- Meets with patient access manager as needed.
- Will maintain professionalism, communication, customer service and leadership.
- Performs other duties as assigned.
Organization Wide Performance Expectations:
- Demonstrates commitment to performing according to the CHOICE values of MRH and represents the organization in a positive and professional manner.
- Maintains patient and physician confidentiality at all times.
- Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
- Follows all policies and procedures to ensure a safe environment for patients, public and staff.
- Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
- Reports to work on time and as scheduled; completes work within designated timeframes.
- Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
- Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
- Actively participates in departmental and facility performance improvement and continuous quality initiatives.
Qualifications:
- Must be at least 18 years of age.
- Must be able to legally work in the United States.
- Must be able to pass a background check.
- Must be able to pass a drug screen and breath alcohol test.
Education/Licensure/Certification:
- Associate's/Bachelor's degree or other related discipline is preferred; or equivalent combination of education and experience that is required for the specific job level.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis, preferred.
Preferred Experience:
- 1 year experience directly related to hospital medical staff or managed care credentialing preferred.
Position Classification: Non-exempt
Compensation Range: $19.16 to $26.82
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