Design Insights Specialist
: Job Details :

Role: Design Insights Specialist

Location: New York Office Hub

Department: Product, Teach & Data

Work Pattern: Hybrid

Reports to: Director, User Experience

Contract: Permanent

About Us

We are creators and champions of the best British TV, and hosts to the world s largest collection. It s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world.

We re relentlessly creative and in this new world of content, where the possibilities are endless, we are charting our own course.

We are thriving in 5 markets already around the world and have ambitious plans ahead of us. This is where you come in . we are on the lookout for talented individuals to join our BritBoxer family and help us to navigate the adventures ahead.

Job Purpose

We are looking for a curious, analytical, and empathetic Design Insights Specialist to join our team. In this role, you will be responsible for shaping and guiding the user experience of our products by planning and conducting various types of design research.

Together with the Design Director, you will develop and maintain a roadmap for design research activities in support of the product discovery process. You will plan and perform research activities to gather evidence to support design decisions.

Additionally, you will liaise with our Research & Insights team on research that supports longer term product strategy and the experience vision.

Responsibilities:

• Maintain a backlog of research questions related to the product and customers.
• Based on research questions, select research methods, develop test plans, recruit participants, and moderate research sessions.
• Synthesize qualitative and quantitative data to derive key insights about user motivations and actions.
• Work with the Design Director and Data Insights team to establish UX metrics.
• Create compelling presentations and written reports to communicate research findings and user needs across the organization.
• Make recommendations based on research findings to guide product design and development.

Knowledge and Experience:

• Relevant professional experience conducting design research.
• Comprehensive understanding of research methods and how to choose the right method depending on what you re trying to learn.
• Comfortable interfacing directly with users during research sessions.
• Strong attention to detail with precise note-taking skills.
• Empathetic listener able to observe and understand user behaviors.
• Passion for improving user experiences through research.
• Ability to communicate complex findings clearly to inform product decisions.
• Knowledge of best practices in user experience and interaction design.
• Experience with data analysis is a plus.
• Passion for British TV is a plus!

Salary Range: $115-125K base salary.

Please note that the salary range is intended to give as an indicator of the salaries that could be attributed to the breadth or experience for a given role. All candidates will be measured based on their level of experience.

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.