Location: Charlottesville,VA, USA
You're excited about this opportunity because you will Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales Perform productive in-home consultations including the ability to accurately measure and assess the client's living space Engage the clients in a professional and personable way that demonstrates your personal passion for the product Maintain a professional appearance that represents the Williams Sonoma brand Create and present design plans based on client's needs, style, preferences and living space Follow through on product arrivals and set up with each client to ensure a seamless experience Demonstrate excellent clienteling skills including following up with clients regarding promotions, new product arrivals etc. Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges Assist in implementation and maintenance of visual merchandise presentation, signage and lighting Perform other duties as assigned by management Comply with all Company policies and procedures Why you will love working at Williams-Sonoma, Inc. We're a successful, fast-growing company with an entrepreneurial vibe A technologically and data-driven business Competitive salaries and comprehensive health benefits We're at the forefront of tech and retail, redefining technology for the next generation We're passionate about our internal and external clients and live/breathe the client experience We get to be creative daily A smart, experienced leadership team that wants to do it right and is open to new ideas We believe in autonomy and reward taking initiative We have fun We're excited about you because 1-2 years customer service experience and retail sales experience, (specialty retail preferred, but not required) Strong communication skills Strong clientele and customer follow-up skills Ability to complete and coordinate complex large orders within a variety of sales channels Ability to think proactively to anticipate client's needs Experience in working with the six elements of design preferred Proven ability to prioritize and handle multiple tasks simultaneously Employment/promotion to this role will be contingent on successful completion of a background check Full time associates are expected to have open availability to meet the needs of the business Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December). Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday) If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday). Physical Requirements: Ability to be mobile on the sales floor for extended periods of time. Ability to operate POS system. Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques Benefits: Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for: A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels A 401(k) plan and other investment opportunities Paid vacations, holidays and other time-off programs Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Location specific sample sales A business casual work environment San Francisco based bike share program Time off to volunteer Matching donations to qualifying nonprofit organizations Company-sponsored community involvement Various discounts on local businesses WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration This role is not eligible for relocation assistance. FOR SF ONLY: Williams-Sonoma, Inc. is an Equal Opportunity Employer . Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.