Desk Clerk I
: Job Details :

Job Posting Title

Desk Clerk I

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Sequoyah Lodge

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

January 01, 2099

Full/Part-Time

Part time

Job Type

Seasonal (Fixed Term) (Seasonal)

Compensation

$12/hour part-time/seasonal

Job Description

Basic Purpose:

The Front Desk Clerk will work with all lodge departments and lodge guests to prioritize the reservation and stay experience for the visitor at a state lodge. This position reports to the Front Desk Manager and general lodge management.

Sequoyah Lodge is located in Sequoyah State Park with 150 lodging accommodations: 104 Lodge Rooms & Suites, 44 Duplex & Quadplex Cottage Units, a Lakehouse Cottage that sleeps 14, and a Bunkhouse that sleeps 38.

Example of Work Performed:

* Answers telephones, takes messages, and provides information about lodge and park facilities

* Receives walk-in and phone-in reservation requests

* Check guests into accommodations, validates parking

* Posts charges to guest accounts, including necessary corrections and transfers

* Collects charges, processes credit card vouchers, and closes guest accounts

* Reconciles and balances shift accounts

* Checks in/out recreation equipment, golf carts, etc. to lodge guests

* Assists with gift shop at front desk with sales and restocking merchandise

* Prepares various reports under general direction

* Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs

* Performs general housekeeping in public areas of the lodge

* Performs other related duties as assigned

Skills and Knowledge:

* Knowledge of methods and procedures concerning public contact; telephone procedures; and arithmetic

* Skill in communicating effectively, both orally and in writing

* Skill in operating personal computers

Special Requirements:

Applicants tentatively selected for this position will be required to submit a background check.

Education and Experience:

One (1) year of experience in public contact work, in a customer service-related field; general office clerical work; OR an equivalent combination of education and experience.

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.

Special Requirements

Additional Job Description

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.