Desk side support
: Job Details :

Role :- L2 Desk side support

Location :- Oxford, MS(onsite)

Job Description :-

L2 Desk side support Responsibilities

§ Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

§ Use diagnostic tools to troubleshoot problems associated with network

§ Connectivity, and workstation hardware/software

§ Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

§ Installing Printer drivers, IP Printing/Cloud Printing

§ OneDrive Setup and migrations w/ OneNote Cloud Sharing

§ Attempt Data Recovery on failed systems

§ Troubleshoot Encryption issues

§ Troubleshoot Password issues

§ Windows / MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365

§ Windows / Mac LAN / WAN connectivity troubleshooting

§ Ready and assist with video conferencing equipment

§ Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out

§ Take ownership and responsibility of queries, issues and problems assigned to

§ the Desktop Support Engineers

§ Escalate issues and involve experts wherever required in order to resolve issues

§ as quickly as possible.

§ Ability to maintain composure with challenging customers

§ Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)

§ Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)

Thanks & Regards

Sameer Ahmad

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE -19702

Phone: (302) ###-#### Ext: 143

E-Mail: ...@raasinfotek.com|Website: www.raasinfotek.com

Linkedin: linkedin.com/in/sameer-ahmad-031a0b185