Position- Deskside Support Duration-Contract Location- Marlborough, MA JD
- Network security experience or certifications. Hands-on experience with physical and virtual (Windows on Hyper-V) server installation & configuration and base networking operations (network switches configuration, VLANs setup).
- Experience with EMC SAN VNX and Power Store SAN configuration, creating and monitoring LUN's, configuring iSCSI initiators for Hyper-V Cluster, Veeam Backup, Azure replication and immutable storage. Experience working with modern infrastructure technologies in particular Microsoft Azure
- IT IS_ Service Desk
- 2-4 Years of experience
- Bachelor's degree in Information Systems, Computer Science or related area. Comprehensive understanding of computer infrastructure hardware, application and services (servers, storages, virtualization, networking, Windows Operating systems, and Active Directory). Ability to excel in a dynamic environment with concurrent priorities. Hands-on problem solver.
- Maintain and operate on-premise and cloud IT infrastructure components and services (day to day operations). Monitor IT infrastructure and computer networks for errors, malfunctions and security violations. Provide deployment and operations support for network infrastructure (WAN, LAN, Remote Access, VPN, and Firewall). Administer endpoint and network security infrastructure (e.g., IPS/IDS, vulnerability assessment services, malware prevention, and penetration testing). Collaborate with and manage third-party IT Help Desk operations. Work closely with vendor partners for advanced / escalated troubleshooting. Maintain and enhance disaster recovery plans to protect Apollo's IT assets. Follow established change management policies and process. Author and maintain standard operating procedures and work instructions. Perform other duties as assigned.
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