Deskside Support (Onsite)
: Job Details :

This on-site position is open to any qualified applicant in the United States.

This position is on-site in Boston, MA. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Duties and Responsibilities:

• Experience providing deskside support to end-users in a corporate environment.
• Good communication and customer service skills.
• Ability to solve hardware and software issues on desktops, laptops, and mobile devices.
• Familiarity with remote access tools and techniques.
• Ability to prioritize and work optimally under pressure.
• Willingness to work flexible hours, including evenings and weekends, as the need arises.
• Level 2 onsite or remote support for sophisticated customer issues and requests.
• Lead deployment of software releases, system upgrades and patches on end user devices.
• Accountable for procurement and Asset management of end user devices.
• Leading activities like customer relocations and departmental infrastructure build out.
• Will analyze the symptoms of the problem to accurately identify the cause of the issue in order to resolve a solution.
• Will prioritize issues such as physical layers, usernames and passwords.
• Will uninstall/reinstall basic software applications, verify accurate hardware and software set-up and assist with navigation of application menus.
• Will perform onsite installations or replacements of various hardware components and software repair.
• Will perform diagnostic testing and utilization of remote control tools to assist users when fix to resolve a solution.
• Familiarity with remote access tools and techniques.
• Experience working with Active Directory and other directory services.

Position Qualifications:

Required skills: Active Directory, Windows 10, Windows 11 and Macintosh Os and Intune / SCCM Tool and Beyond Trust + Logme In tools.

Salary and Other Compensation:

Applications will be accepted until December 15, 2024.

The annual salary for this position is between $37,804- $74,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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