Job Description: Pay Range $19 - $24
- Perform Installs, Moves, Adds, and Changes (IMACDs) of hardware and software.
- Become familiar with the companys infrastructure, key contacts, and escalations procedures as relates to other teams in the business.
- Demonstrate outstanding understanding and communication skills when working with clients.
- Perform break-fix support for a wide range of hardware, software, and mobility issues.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Sales support during business hrs. and outside business hrs. ( weekends, holidays).
- Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones, and the like for both in-office and home/remote office needs.
- Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes.
- Working with internal IT teams to ensure the highest level of service delivery to the user community.
- We are installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting and maintaining Mobile Devices.
- Proven work experience with SCCM/Intune Good to have
- Good to have Mobile Device Management.
- Good to have Mac OS knowledge.
- Experience with endpoint management software platforms, desktop provisioning technologies, and PXE.
- Proficiency with Windows printing and scanning operations, including installation and support of network and office devices.
- Proficiency with mobile devices, including enterprise software activation, troubleshooting, and support.
- Strong customer service and communication skills.
- The ability to work in a fast-paced environment, coordinating workflow and multiple tickets/tasks.
Preferred Skills and common tasks on the job: Experience-based Windows 10 support and Apple Devices:
- BitLocker encryption.
- Configuration/imaging.
- Crash/BSOD resolution.
- Installation environment.
General Windows OS and IOS Troubleshooting:
Hardware Support and Troubleshooting:
- Troubleshooting hardware issues.
- Replacing desktop/laptop hardware.
- Installation of peripheral devices.
Microsoft Office Proficiency:
- Proficiency in Word, Excel, Skype, Outlook, Access, and PowerPoint (usage and support).
- Visio, Project (consent).
- Able to create documentation and contribute to KB articles.
- O365 support.
Basic Network Troubleshooting:
- Experience working with basic network hardware (switches).
- Troubleshooting connectivity issues.
- Thorough understanding of wireless/wired networks.
Customer Service Skills:
- Comfortable working with people in a professional setting.
- Able to provide a calming demeanor with the customer to reach a positive conclusion.