Location: Rochester,NY, USA
The Finger Lakes Performing Provider System (FLPPS) is a network of clinical and community-based providers working together across the 13-county Finger Lakes region to transform healthcare delivery, advance system transformation, close gaps in care, and support high-risk individuals and populations. FLPPS and our affiliated health home, the Greater Rochester Health Home Network (GRHHN) support providers in integrated healthcare delivery system optimization, care management, network and program management, population health and data analytics, and learning and workforce development.Position SummaryHelpdesk and Deskside Support Technicians play a key role in assisting the IT Support Engineer with routine IT tasks. Responsibilities include providing end-user support, managing assets, handling trouble tickets, and maintaining IT documentation.Key Accountabilities:Provide first-level support for end-users via phone, email, and in-person, ensuring timely resolution of technical issues.Assist with troubleshooting hardware and software problems on laptops, printers, and other peripherals.Support the IT Support Engineer with asset management, including tracking, labeling, and maintaining an inventory of IT equipment.Triage the ticketing system, ensuring issues are logged, prioritized, and promptly resolved.Document and maintain IT processes, procedures, and user guides.Assist with onboarding and offboarding tasks, such as setting up user accounts and configuring equipment.Assist with Administration of Microsoft Active Directory, Teams, Exchange, Entra ID, and AzureAssist with Administration of Microsoft SharePoint and Power Automate.Collaborate with other IT team members to implement system upgrades, patches, and new technology initiatives.Escalate complex issues to higher-level support as necessary.Additional responsibilities may be assigned as necessary.Required Qualifications:Education: High school diploma or equivalent; an associate degree in Information Technology or a related field is a plus.IT Certifications from Microsoft or CompTIA is a plus.Experience: 1-2 years of experience in a helpdesk or technical support role.Familiarity with Windows operating systems, Microsoft Office Suite, and basic networking concepts.Experience with an IT Service Management system (e.g., Freshservice).Experience with Active Directory, Microsoft 365, and remote support tools.Strong troubleshooting skills and the ability to resolve technical issues efficiently.Excellent verbal and written communication skills.Ability to work independently and collaboratively in a team environment.Basic understanding of asset management and inventory tracking.While performing the duties of this job, the employee is frequently required to stoop, kneel, or crouch. Employees in this position may encounter prolonged sitting and/or standing. The employee must occasionally lift and/or move up to 40 pounds. Essential Job Functions:In support of the American with Disabilities Act (ADA), this job description lists those responsibilities and qualifications deemed essential to the position. This job description is a summary of the typical functions of the job, and additional responsibilities may be assigned as necessary. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status, or any other legally protected status. FLPPS is committed to providing service that is culturally and linguistically appropriate for our diverse partnerships. We work to ensure that our philosophy of cultural and linguistic diversity is embraced in all levels of our organization. Culturally competent services are required from both our employees and our partners. Minimum Salary: 22.00 Maximum Salary: 24.00 Salary Unit: Yearly