Job details Country USAState / Region / Province New YorkWork Location New York, NYDomain DeliveryInterest Group Infosys LimitedSkills Domain|IT Service Management|End Point (Desktops, Laptop, Printers, Mobile Devices) AdministrationCompany ITL USARequisition ID 126966BRJob description Infosys is seeking a Desktop Administrator. This role is responsible for the support and management of all desktop assets including end-user technology, voice equipment, mobile phones, and desktop peripherals. Ownership and implantation of IMAC requests. Prime point of contact for the IT move requests as well as escalation point of contact from L1 engineers. This role will be responsible for receiving, building, configuring, installing, moving, repairing, decommissioning and inventory management of end user assets.Qualifications:
- Candidate must be located within commuting distance of New York, NY be willing to relocate to the area. This position may require travel in the US.
- Education-Non-Engineering degree
- Evaluate user requests and requirements and recommend effective IT hardware technological solutions
- Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals
- Assist with administering corporate infrastructure including Active Directory, Email, and various computer management applications.
- Perform troubleshooting, system upgrades and replacements for employees IT needs
- Troubleshoot, repair, and maintain software applications & infrastructure and perform
- Provide support for operating system drivers, software and firmware
- Actively monitoring the ticket queue and managing requests through to completion
- Housekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events - Expo's, Comms room patching
- Supports Business moves / changes - ensure involvement in early stages of planning
- Provide support to users for home connection and work from home set upFirm laptop or personal laptop + virtual machine
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's
- Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service
- Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results
- Excellent communication, interpersonal and customer care skills
- Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN
- Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT)
- An understanding of ITIL Service Support and Delivery disciplines and methodologies
- On-call - Participate in rotating schedule providing afterhours and weekend support may be required
- Supports hardware decommissioning events.
- Experience with Service Now, Windows OS 10, 11 .
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
- Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line)
- Knowledge of Windows operating system, applications, and computer hardware
- Excellent communication, interpersonal and customer care skills
- A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry
- Able to demonstrate strong team leadership skills.
- Proven experience of adherence to detailed processes
- Self-motivated personality with a very high level of attention to detail
- The ability to maintain and develop formal and informal relationships with key stakeholders
- The ability to multi-task in a high paced and demanding environment is crucial .
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.