Desktop and Mobile Support
: Job Details :

Your Responsibilities

• Provide a single point of contact for all IT related issues to senior management (VIPs)

• Troubleshoot desktop technologies and mobile devices (both personal and firm issued)

• Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)

• Field non-standard technology request

• Home support visits as needed

• Board support of quarterly meetings for Executives and Directors

• Liaise with global IT service teams in support of senior managers

• Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service

Qualifications

• Bachelor's degree and/or 3-5 years of experience in the technology service space

• Must possess excellent verbal and written communication skills

• Experience in fast pace/financial services environment preferred

• Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices

• Enjoy working as part of team and independently as well

• Required Technical Skills

Ø Windows Desktop (Windows 10)

Ø Active Directory skills

Ø PowerShell Scripting skills

Ø Wireshark

Ø Splunk

Ø Extrahop

Ø Sysinternal tools