Desktop & Collaboration Specialist
: Job Details :

Description:The Sr. Desktop and Collaboration Technology Specialist provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.ResponsibilitiesProvide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues.Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.Identify and provide (when applicable) training for users.Setup, support and maintain fleet of computers, laptops, terminals, and printers.Keep computers current with OS version as well as all applications installed.Identify, diagnose, solve and/or track to resolution hardware and software problems.Differentiate between hardware and software problems.Provide on-site support to end users.Test and evaluate hardware as assigned.Conduct project related research as assigned.Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.Perform other duties as assigned.QualificationsExperience with testing and troubleshooting PC's, phones and laptopsExcellent verbal communication skills requiredExcellent customer relationship skills requiredThe ability to work with a small, highly agile teamThe ability to adapt to rapidly changing requirements and strategiesADA RequirementsMust be able to sit at a computer for long periods of timeMust be able to lift and carry boxes of computer equipment weighing up to 35-40 lbsMust be able to walk briskly through out the firm delivering computer hardwareSkills:desktop support, client interfacing, laptops, Intune, Audio-Visual, Cisco VOIP phones, Cisco video conferencing, Windows, MS Office, iManage, legal experienceTop Skills Details:desktop support,client interfacing,laptops,Intune,Audio-Visual,Cisco VOIP phones,Cisco video conferencing,Windows,MS OfficeAdditional Skills & Qualifications:Candidates must have excellent communication skills and be able to work in a high pressure fast paced environment.Experience Level:Expert LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.Job SummaryJob number: JP-004603785Date posted : 2024-07-22Profession: Helpdesk/DesktopEmployment type: Full-time