Desktop Engineer
: Job Details :

Job Title: Desktop Engineer Location: Toledo, OH - Onsite Duration: ContractEssential Skills: •Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices •Printer and Network Troubleshooting •Experience supporting Win 7, Win 10 and Office 365 applications •Knowledge of imaging PCs using SCCM environment •Knowledge on mobile device managed using Intune MDM •bility to present ideas in user-friendly language •Good Communication skills •Multi-tasking capabilities •Rigor to work for customer satisfaction and end user experience Role Description: •ssisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk •Supporting new user onboarding by deploying new PC and then collecting old PC's during offboarding •Escalate incidents with accurate documentation to suitable technician, when required. •Prioritize incidents and service requests according to defined processes to meet defined SLAs. •Coordinating with vendor for any hardware/software issues •ssisting team on PC LCM project to deploy new PC's by doing apps and data migration. •Supporting sales user via Call •Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor. •Packing/Unpacking of PC's received from vendor or from different site •Returning end of lease PC's back to the lessor •Creating/updating knowledge base articles for any new issues •Provide suggestions for continuous improvement Regards, Pallavi Verma Sr. Technical Recruiter | Syntricate Technologies Inc. Direct: 781-###-#### | Fax: 781-###-#### Email: ...@syntricatetechnologies.com | Web: www.syntricatetechnologies.com We're hiring! connect with us on LinkedIn and visit our Jobs Portal Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe.