Enterprise Technology Services Analyst Contractor - Desktop Governance & Compliance OperationsHours: Monday - Friday, 8:00 am to 4:30 pm ESTLocation: Remote, BUT (Candidates are REQUIRED to be geographically close to Pensacola, FL; Vienna, VA; or San Diego, CA) Work Authorization: Candidates are required to be legally authorized to work in the United States without a sponsoring employer indefinitely. We will only accept the following: US Citizens, Green Card Holders, TN Visa, Green Card EAD's.Duration: This is a contract role, a W2 contract. WE CAN NOT do C2C arrangements. Job Description:The Desktop Governance & Compliance team ensures our end-user computing environment maintains operational efficiency and stability in a secure technical environment. We are seeking a highly skilled and motivated analyst to support audit and risk compliance, govern new software, and rationalize applications.Key Responsibilities:
- Perform audit and risk management for the desktop platform, including elevated workstation administrator access, restricted software, and desktop standards and policies.
- Evaluate requests for new and upgraded desktop and virtual software. Conduct business and technical evaluations; validate against asset inventory, technology, and regulatory standards.
- Collaborate with the Desktop Governance Board, Architecture Review Board, and other governing bodies regarding new technology.
- Evaluate data and perform qualitative and quantitative analysis using Microsoft Excel pivot tables and other tools; present findings using Microsoft PowerPoint, Visio, Power BI, and similar reporting tools.
- Support Records Information Management and file plan maintenance.
- Improve Unauthorized Software Control processes and reporting.
- Build effective relationships with team members, management, and key stakeholders.
- Recommend, develop, and maintain complete and accurate standard operating procedures.
- Support documentation of Standard Operating Procedures and records migration from SharePoint to Microsoft 365.
- Ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
- Establish new processes to automate and streamline existing manual processes to improve efficiency.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree in information technology or a related field, or equivalent combination of education, training, and experience.
- Working knowledge of asset management, MECM/SCCM platform, ServiceNow, MS Office suite, and other related tools and technologies.
- Strong communication and documentation skills for writing technical and end-user documentation.
- Experience in supporting and facilitating risk and compliance audits, including progress tracking, status reporting, and artifact collection.
- Strong organizational, planning, and time management skills with the ability to prioritize and execute tasks.
- Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting.
- Experience in project management and meeting facilitation.
- Strong communication and presentation skills for presenting findings, conclusions, and other information to various audiences.
- Experience in guiding and mentoring others.
- Self-starter with a positive attitude and willingness to hit the ground running.
- Diplomatic in exchanging information and addressing sensitive issues.
Desired:
- CGRC Certification
- CompTIA Certification
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