Role: Desktop/Lab Support Location: Cambridge, M Experience: 4-6 Year Role Description:
- Must have experience in Transition of service from another supplier.
- Lab computers and equipment support experience
- Experience in Lab Instrument PC support.
- Example: Empower, Unicorn and other
- Desktop support, Operating Systems support, Customer Service
- Knowledge & Experience with Microsoft OS and related technologies.
- Extensive knowledge of IT hardware and software.
- Strong knowledge on network troubleshooting.
- Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
- Knowledge of Linux a plus.
- Knowledge with SCCM Patching, Active directory, Antivirus tools etc.
- Must be proficient with imaging and creating images.
- Experience in Windows 10 deployment.
- Should have experience participating or leading an OS migration. Excellent written and oral communication skills Strong customer-service orientation.
- Understand customer service and service delivery.
- Understanding of ITIL processes and ServiceNow Tool.
- Must be located at the mentioned location - 100% onsite job - No remote working.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.