We are seeking a Desktop Services Technician who will work with a team to assist in resolving technical issues and maintain a functional and technically up-to-date PC/AV environment for our law firm client. The ideal candidate will serve as the primary set-up and repair contact for the department and will troubleshoot all computers, laptops, printers, scanners, telephones, and hardware-related issues. This position will also serve as backup for setting up and providing technology support for all conferences, events, and meetings. This includes PowerPoint/WebEx presentations, video conferencing, lectures, and panel discussions, as well as other PC/AV technologies. What You'll Do:
- Troubleshoot and repair of IT equipment (desktop's, laptops, and other peripherals).
- Deployment and set up of IT equipment (PCs, printers, phones, etc.).
- Perform office moves of IT equipment.
- Maintain hardware and parts inventory.
- Work with Help Desk and technical staff to identify and resolve issues relating to desktop environment.
- Set-up laptops and other hardware as requested for events, meetings, and conferences.
- Set-up and establish video conferencing sessions.
- Provide Audio/Video support during firm events, meetings, and conferences.
- Track issue and repair statuses.
- Provide training and assists staff with Audio/Video needs
- Always uphold a professional demeanor. Demonstrate an attitude of cooperation with legal staff, peers, and administrators.
- Accept change and work to incorporate change into daily work environment.
What You'll Bring:
- A two-year degree from a college or technical school or equivalent job-related experience preferred.
- Basic knowledge of Audio/Video Conferencing technologies.
- Basic knowledge of Cisco VoIP telephone protocols.
- Ability to work with minimal supervision, independently and as part of a team.
- Build strong relationships with all levels of the firm.
- Ability to work well under pressure and can emit confidence in supporting technology.
- Must be able to represent oneself professionally as a representative of the firm in an array of situations, interacting with all levels of the organization and various external resources.
- Demonstrates exemplary customer service skills.
- Excellent telephone, time management and organizational skills.
- Excellent multi-tasking and time management skills.
- Maintain a reliable attendance record and arrive to work in a timely manner.
- Must be available to work additional hours to support events.
- Uphold all firm policies and procedures.