Job Title : Desktop Services Technician
Location : Wilkes Barre, PA 18706 (On-site)
Duration : 12+ Months
Job Description:
- The IT Hardware Depot Technician will be responsible for the maintenance, repair, and deployment of IT hardware.
- This role involves diagnosing hardware issues, performing repairs, and ensuring that all equipment is functioning optimally.
- The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing exceptional customer service.
Responsibilities:
- Diagnose and repair hardware issues on desktops, laptops, servers, and other IT equipment.
- Perform routine maintenance and upgrades on IT hardware.
- Manage inventory of hardware components and ensure proper documentation.
- Deploy and configure new hardware for end-users.
- Provide technical support and troubleshooting assistance to end-users.
- Collaborate with other IT team members to resolve complex technical issues.
- Maintain a clean and organized work environment in the depot.
- Ensure compliance with company policies and procedures.
- Qualifications, Experience and Certifications we seek in you!
- High school diploma or equivalent; technical certification or degree in IT-related field preferred.
- Proven experience in IT hardware repair and maintenance.
- Strong knowledge of computer hardware, operating systems, and networking.
- Excellent problem-solving and diagnostic skills.
- Ability to work independently and as part of a team.
- Strong communication and customer service skills.
- Attention to detail and organizational skills.
- Ability to lift and move heavy equipment as needed.