Desktop Support Analyst 1
: Job Details :

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.

Job Posting Title:

Desktop Support Analyst 1

Position Type:

Professional / Unclassified

Department:

LSUAM FA - ITS - SO - UECM - Desktop Operations (Derek Steven Wilson (00010345))

Work Location:

0101 Fred C. Frey Computing Services Building

Pay Grade:

Job Description:

This position reports to the Desktop Support Manager within the Services and Operations group. This position will be responsible for developing an understanding of the technology needs and activities of assigned customer units, documenting those needs and activities, and utilize standard enterprise and localized services and solutions to manage and maintain the assigned units.

Job Responsibilities:

Operations: Works with assigned customers to assess their IT needs and challenges. Provides or sources expertise and solutions required to meet customer needs. Services to customers includes, but is not limited to desktop management, solution consulting, coordination of IT problems, and lifecycle projects. Ensures that services to assigned customers are delivered as specified in customer SLA.

Participates in customer unit planning if desired by customer. Documents work schedules and situational status reports on assigned customer engagements. Strives to strike an optimum balance between working independently and collaborating with other desktop support analysts and management to deliver services to customers. (60%)

Training: Participates in Desktop Support training opportunities (20%)

Support: Acts as an advocate for the Desktop Support group and ITS. Participates in unit development and planning activities to enhance unit capabilities and sustainability. Collaborates and shares knowledge with other Desktop Support analysts to maximize value to customers and build the reputation and esprit of the Desktop Support group. (10%)

Other duties as assigned. (10%)

Minimum Qualifications:

* Bachelor's Degree and 1 year experience in supporting an information technology support environment.

+ LSU is committed to creating an inclusive space where our employees feel valued for their skills and uniqueness. If you do not meet the minimum qualifications as listed, but have significant experience within the major job responsibilities, we welcome your application.

Examples of Work:

* Deploys equipment to end user and applies appropriate settings.

* Sets up and manages printers, scanners, etc.

* Conducts inventory of hardware, software, and other appropriate equipment.

* Deploys equipment to end user and applies appropriate settings.

Additional Information:

Position requires the ability to lift up to 50 pounds.

Additional Job Description:

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide three professional references including name, title, phone number and e-mail address.

An offer of employment is contingent on a satisfactory pre-employment background check.

For questions or concerns regarding the status of your application or salary ranges, please contact Mary Bordelon at ...@lsu.edu.

Posting Date:

August 29, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management (...@lsu.edu).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-###-#### or email ...@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.